Adobe Photoshop CS5 extended Students version

Question

Hi,I have formatted my laptop and computer and where I went to reinstall the CS5 Adobe Photoshop extended Students version it has not asked me for the serial number on installation but I did log into my Adobe ID account and it installed it all ok and is working. The strange thing is I notice that the programme has disappeared from my Adobe Account for some strange reason so I went onto the Register button to put my serial number back in and it says it is already registered which I know it is already registered to me so I do not understand why I cannot see it from my adobe account as one of my products? My Adobe Dreamweaver CS5 is also the same and says "This Serial number is already in use" which I know both are already in use by me. Please can someone tell me how I can get these serial numbers back registered in my adobe account as they are registered to me and always have been. Thank you for your help Adobe.

John T Smith · Answer

>Thank you for your help Adobe.

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded