Adobe Systems Software Ireland LTD charge

[Tatiana3838247348im]

I got charged 95,31€ by Adobe System Software Ireland Ltd for some product I didn't ask for. I don't even live in Ireland, so I don't know how that is possible.

I've tried to contact both Paypal and Adobe through all the chanels possible, but all they do is sending me back and forth to services that don't do anything (let's not even speak about the joke of the AI chat than can never help anyone on anything). It has been 3 days now and no one has presented a solution.

I've checked all my Adobe accounts and none has active paid plans...

What else can I do or who else can I contact?

[Anuradha23033562dish]

The agent on chat asked my address too - I am not sure do they do it ? He
checked the card details and asked me to verify a email address which
wasn’t mine. Not sure what’s happening. Is their twitter handle authentic?

[kglad]

these are legitimate:

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[sanjay_3782]

Dear Customer, Your Adobe Systems Software Ireland Ltd bill registered for E-mandate/Auto Payment, Amt INR 4630.32 will be deducted from HDFC Bank Credit Card xx3165 ON: 14/01/2025 SI Hub ID: X18Hmsesre Cancel: https://www.sihub.in/managesi/hdfcbank Kindly note, even if e-commerce transactions are off, recurring payments will proceed seamlessly. PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED TO Thanks

[danp49965770]

Hi, not sure if you solved this. Just one question. Did you make a pro subscription to Behance? After a few days of subscribing to Behance pro same payment of 102 euros was deducted from my card and i panicked. I didn't knew Behance was actually owned by adobe.

[sanjay_3782]

1. Dear Customer, Your Adobe Systems Software Ireland Ltd bill registered for E-mandate/Auto Payment, Amt INR 4630.32 will be deducted from HDFC Bank Credit Card xx3165 ON: 14/01/2025 SI Hub ID: X18Hmsesre Cancel: https://www.sihub.in/managesi/hdfcbank Kindly note, even if e-commerce transactions are off, recurring payments will proceed seamlessly. PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED TO Thanks

[Prisca_Randria6254]

Hello,

I am in the same situation, I have not subscribed to any application and I have been charged EUR 26.21. In my formula, I have nothing. Help-me please

[kglad]

@Prisca_Randria6254 

what's your account show, https://account.adobe.com

[Prisca_Randria6254]

Nothing

[kglad]

then check, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

[Prisca_Randria6254]

Yes, I checked but none of the contexts concern me. I did a trial with adobe stock but I canceled before the trial period ended. So, at the moment, I am not subscribed to any application

[kglad]

if you suspect fraudulent use of your credit card, contact your issuer.

otherwise, wait 24 hours for a badged adobe employee to respond here.

any email or private message will be a scammer.

[elie_fdsf6069]

hello i have the same prob with adobe they charged me 30 dollars  even i didnt buy anything if u check my account  i have no subscription

[kglad]

@elie_fdsf6069 

check your account, https://account.adobe.com

what's it show?

if no subscription, start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

if you still don't recognize the charges, contact your credit card issuer and report fraud.