Copy link to clipboard
Copied
Adobe Malaysia do not accept any of my my credit cards for payment. There is no other payment method available. My credit cards from various banks (Citibank, Cimb Bank) has no problems and zero outstanding at all. I can use my cards everywhere else online or offline with no problems at all.
HELP!!!!!!!
Error Msg: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."
2 Correct answers
Contacting Adobe support would help in this situation. If you are subscribed to an Enterprise/Teams plan contact via the Adobe Console, if you have an individual subscription follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk
One solution is ask the backend team at Adobe to lift the ban on both your bank cards and email address as they have been blacklisted by their fraud prevention system.
The other is use a new email address and another bank card, let an agent place the order for you.
Either one above will work. I tell you this.
Copy link to clipboard
Copied
I suspected the same thing but whats funny is that i tried other card/bank which i borrowed from my wife and brother, still same results. i have tried top 5 major banks in Malaysia at this point and 1 from SG.
Copy link to clipboard
Copied
One solution is ask the backend team at Adobe to lift the ban on both your bank cards and email address as they have been blacklisted by their fraud prevention system.
The other is use a new email address and another bank card, let an agent place the order for you.
Either one above will work. I tell you this.
Copy link to clipboard
Copied
thank you for that solution, @marc_4725
Copy link to clipboard
Copied
Thanks for the suggestion. Honestly at this point im too tired to trouble myself with all this. I didnt do anything and if Adobe doesnt want my money then ill go somewhere else.
Copy link to clipboard
Copied
hi, Iam trying to get subscription for ADOBE AFTER EFFECT for my <possible spam link removed-kglad>
From India.
Iam attaching the screenshot for reference,
iam getting the error
"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."
KINDLY HELP ME TO SOLVE THIS
Copy link to clipboard
Copied


-
- 1
- 2