Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

Adobe won't accept my credit card

New Here ,
Nov 20, 2022 Nov 20, 2022

Copy link to clipboard

Copied

Adobe Malaysia do not accept any of my my credit cards for payment. There is no other payment method available. My credit cards from various banks (Citibank, Cimb Bank) has no problems and zero outstanding at all. I can use my cards everywhere else online or offline with no problems at all.

 

HELP!!!!!!!

 

Error Msg: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

 

Views

18.8K
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Nov 20, 2022 Nov 20, 2022

Contacting Adobe support would help in this situation. If you are subscribed to an Enterprise/Teams plan contact via the Adobe Console, if you have an individual subscription follow the instructions given below

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk

...

Votes

Translate
Community Beginner , Feb 26, 2025 Feb 26, 2025

One solution is ask the backend team at Adobe to lift the ban on both your bank cards and email address as they have been blacklisted by their fraud prevention system.

The other is use a new email address and another bank card, let an agent place the order for you.

 

Either one above will work. I tell you this.

Votes

Translate
New Here ,
Feb 25, 2025 Feb 25, 2025

Copy link to clipboard

Copied

I suspected the same thing but whats funny is that i tried other card/bank which i borrowed from my wife and brother, still same results. i have tried top 5 major banks in Malaysia at this point and 1 from SG.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 26, 2025 Feb 26, 2025

Copy link to clipboard

Copied

One solution is ask the backend team at Adobe to lift the ban on both your bank cards and email address as they have been blacklisted by their fraud prevention system.

The other is use a new email address and another bank card, let an agent place the order for you.

 

Either one above will work. I tell you this.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 26, 2025 Feb 26, 2025

Copy link to clipboard

Copied

thank you for that solution, @marc_4725 

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2025 Feb 27, 2025

Copy link to clipboard

Copied

Thanks for the suggestion. Honestly at this point im too tired  to trouble myself with all this. I didnt do anything and if Adobe doesnt want my money then ill go somewhere else. 

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2025 Mar 03, 2025

Copy link to clipboard

Copied

hi, Iam trying to get subscription for ADOBE AFTER EFFECT for my <possible spam link removed-kglad>
From India.
Iam attaching the screenshot for reference, 

iam getting the error 

 

"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

KINDLY HELP ME TO SOLVE THIS

 

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 04, 2025 Mar 04, 2025

Copy link to clipboard

Copied

LATEST

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines