Allegorithmic Substance Painter License

[KentExile]

Hello, I bought a perpetual license for Allegorithmic Substance Painter, as I understand Adobe bought this product, I go to the Allegorithmic website and am redirected to Adobe, how do I restore my license? (the email on this site is the same as it was on Allegorithmic)

I wrote to the support chat, I was advised by the consultant to contact here.

[Jeremie Noguer · Accepted solution]

Your license will still be available in the "My Licenses" section of the Substance3d.com webiste. (top right corner)

[KentExile]

Very thx!

[jessepixie]

Hello,

I have a student account with Allegorithmic, but I think my student license has expired. I'm a student at CGMA (CG Master Academy) and need to use the Substance Painter student version for my homework. Is there a way to get an extension or a new student license? Would you please tell me what the steps are to have my license renewed? Should I provide my proof of enrollment? Please let me know. I would truly appreciate it.

PS, I also have an Adobe student account and I noticed you have Subtance 3D Painter...is this the same Subtance Painter from Allegorithmic? I tried to download it as I download Photoshop or Illustrator from my Adobe account, but it only gives me the option of trial or buying/ not downloading? isn't it included with the adobe student account? Let me know please.

Jorge

[Taco21764753lr2m]

Same question here: are students still able to work with an educational license for the substance suite?
Right now only the trial version works, which isn't very helpful in a 4 year educational process.
Please advice 🙂

[JL71]

I have a perpetual license for Substance.  However the Allegorithmic website is no longer functioning.  How do I retrieve my Substance licence (or how do I get access to Adobe Substance given that I have a CC account with the same e-mail address as my previous Substance account)

[starseeker77]

I need an answer too. Now I can't use a product I paid!

Why cannot I get a license key to activate my Painter to run the painter I bought before Adobe bought over. 

[kglad]

@starseeker77 

i responded on your thread that was in the incorrect forum, but again - contact adobe substance support at, https://www.substance3d.com/contact/

[starseeker77]

Okay, so how do we get the license key?

[kglad]

click the link and make your request.

[starseeker77 · Accepted solution]

There is an issue with the link. I was not allowed to send, some error I cannot understand. Nevertheless, I managed to get support using 

allegorithmic-legacyaccount@adobe.com

& a friendly adobe rep is able to send me my license key to activate my legacy painter under Allegorithmic. 

I suggest anyone who wants to get their legacy license use this email. I was told however the support will not be long & I better have a backup of the installation files & license key. 

Hopefully, this message helped someone. If not thanks for the support from Adobe.