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Allegorithmic Substance Painter License

New Here ,
Jun 23, 2021 Jun 23, 2021

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Hello, I bought a perpetual license for Allegorithmic Substance Painter, as I understand Adobe bought this product, I go to the Allegorithmic website and am redirected to Adobe, how do I restore my license? (the email on this site is the same as it was on Allegorithmic)

 

I wrote to the support chat, I was advised by the consultant to contact here.

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correct answers 2 Correct answers

Adobe Employee , Jun 23, 2021 Jun 23, 2021

Your license will still be available in the "My Licenses" section of the Substance3d.com webiste. (top right corner)

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Community Beginner , Feb 23, 2023 Feb 23, 2023

There is an issue with the link. I was not allowed to send, some error I cannot understand. Nevertheless, I managed to get support using 

allegorithmic-legacyaccount@adobe.com

& a friendly adobe rep is able to send me my license key to activate my legacy painter under Allegorithmic. 

 

I suggest anyone who wants to get their legacy license use this email. I was told however the support will not be long & I better have a backup of the installation files & license key. 

 

Hopefully, this message helped

...

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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Your license will still be available in the "My Licenses" section of the Substance3d.com webiste. (top right corner)

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Very thx!

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Hello,
I have a student account with Allegorithmic, but I think my student license has expired. I'm a student at CGMA (CG Master Academy) and need to use the Substance Painter student version for my homework. Is there a way to get an extension or a new student license? Would you please tell me what the steps are to have my license renewed? Should I provide my proof of enrollment? Please let me know. I would truly appreciate it.
PS, I also have an Adobe student account and I noticed you have Subtance 3D Painter...is this the same Subtance Painter from Allegorithmic? I tried to download it as I download Photoshop or Illustrator from my Adobe account, but it only gives me the option of trial or buying/ not downloading? isn't it included with the adobe student account? Let me know please.
Jorge

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New Here ,
Nov 29, 2021 Nov 29, 2021

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Same question here: are students still able to work with an educational license for the substance suite?
Right now only the trial version works, which isn't very helpful in a 4 year educational process.
Please advice 🙂

 

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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I have a perpetual license for Substance.  However the Allegorithmic website is no longer functioning.  How do I retrieve my Substance licence (or how do I get access to Adobe Substance given that I have a CC account with the same e-mail address as my previous Substance account)

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Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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I need an answer too. Now I can't use a product I paid!

Why cannot I get a license key to activate my Painter to run the painter I bought before Adobe bought over. 

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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@starseeker77 

 

i responded on your thread that was in the incorrect forum, but again - contact adobe substance support at, https://www.substance3d.com/contact/

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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Okay, so how do we get the license key?

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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click the link and make your request.

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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LATEST

There is an issue with the link. I was not allowed to send, some error I cannot understand. Nevertheless, I managed to get support using 

allegorithmic-legacyaccount@adobe.com

& a friendly adobe rep is able to send me my license key to activate my legacy painter under Allegorithmic. 

 

I suggest anyone who wants to get their legacy license use this email. I was told however the support will not be long & I better have a backup of the installation files & license key. 

 

Hopefully, this message helped someone. If not thanks for the support from Adobe. 

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