Hello, I bought a perpetual license for Allegorithmic Substance Painter, as I understand Adobe bought this product, I go to the Allegorithmic website and am redirected to Adobe, how do I restore my license? (the email on this site is the same as it was on Allegorithmic)
I wrote to the support chat, I was advised by the consultant to contact here.
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Your license will still be available in the "My Licenses" section of the Substance3d.com webiste. (top right corner)
Same question here: are students still able to work with an educational license for the substance suite?
Right now only the trial version works, which isn't very helpful in a 4 year educational process.
Please advice 🙂
I have a perpetual license for Substance. However the Allegorithmic website is no longer functioning. How do I retrieve my Substance licence (or how do I get access to Adobe Substance given that I have a CC account with the same e-mail address as my previous Substance account)
I need an answer too. Now I can't use a product I paid!
Why cannot I get a license key to activate my Painter to run the painter I bought before Adobe bought over.
Okay, so how do we get the license key?
click the link and make your request.
There is an issue with the link. I was not allowed to send, some error I cannot understand. Nevertheless, I managed to get support using
& a friendly adobe rep is able to send me my license key to activate my legacy painter under Allegorithmic.
I suggest anyone who wants to get their legacy license use this email. I was told however the support will not be long & I better have a backup of the installation files & license key.
Hopefully, this message helped someone. If not thanks for the support from Adobe.