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Amazon seller sent me Adobe CC pirated software, and Amazon is unable to help

New Here ,
Apr 19, 2021 Apr 19, 2021

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I purchased individual licence of Adobe CC in Amazon, in September 2020 after 6 month Adobe cancelled the subscription. Though I do not have any organization associated in my account. I am unable to access the https://adminconsole.adobe.com/ i am unable to know even who is the Admin of my (if the admin is mis using my licence).

Anyhow After communicating with Amazon and the seller , they sent me a we transfer link to download Adobe July 2020 version. After install i knew it is pirated version.

 

Noone help me because i m unable to know who is the Admin. I purchased for 1year why the Seller cheated me and Amazon could not help me. Amazon simply wasting my time. And i am unable to communicate Adobe too. 

 

screencapture-mail-google-mail-u-0-2021-04-17-22_33_17.png

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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There is no admin with individual CC licenses. I do not know what exactly happened, but I know that there is no CC Master Collection. This looks heavily like fraud and you really need to fight this out with Amazon and/or the seller. 

 

(FYI: I'm not an Adobe Employee)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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The only thing you can do through Adobe is to Report Fraud or Piracy https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?idx=AGSBBD

 

Nobody here in a public forum is going to be able to help, and I am 100% sure that Adobe support (which this is not) will not be able to help, since this is an issue between you and Amazon

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New Here ,
Apr 19, 2021 Apr 19, 2021

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Amazon not helping anyway , only they telling what they have to tell at the end, so Amazon escaping from this issue by telling "It agreement was only cancelled because Adobe CC subscription is provided for individual use only.Since there was assosciation found by Adobe with organisational use they have blocked your license. Because for organisation use separate teams account is provided by Adobe."

 

I do not know who is associated with it.

I am sure the seller is playing with customer after his profit like this, and he is sending the wetransfer link by  forcing us to use pirated software. In this regards neither Amazon nor the Seller is listening anything. And Adobe also not helping to provide who is associated with my subscription. 

Here is the Amazon link to purchase Adobe 

https://www.amazon.in/gp/product/B087Q68CFM/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

Here is the seller info and whatsapp 

+918709196504

+917739191309

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LEGEND ,
Apr 19, 2021 Apr 19, 2021

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You need to be very clear who you are communicating with. You write:

"Amazon not helping anyway , only they telling what they have to tell at the end, so Amazon escaping from this issue by telling "It agreement was only cancelled because Adobe CC subscription is provided for individual use only.Since there was assosciation found by Adobe with organisational use they have blocked your license. Because for organisation use separate teams account is provided by Adobe."

 

No, that's not what your screen shot shows. Amazon are not saying that. Amazon are just passing on a message from the real seller. You need to actually complain to Amazon of illegal activity from their sellers. Adobe will not help, it is not usual, when you have something that was stolen, to be able to find out who it was stolen from.

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New Here ,
Apr 20, 2021 Apr 20, 2021

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That also i have done , after many days of  long chat with Amazon customer care.  I have sent information via mail as per their requirements in cs-reply@amazon.in I did not receive any reply mail from Amazon.

Amazon simply repeating the above "It agreement was ....." . Amazon neither helping nor checking the pirated Zip link, neither trying to understand the truth. Just the customer care telling that is not pirated software. 

 

I have reported in Adobe as Fraud or Piracy form.

 

Below is Amazon contact

+918073586319

cs-reply@amazon.in

 

Below is the seller contact

ayu.praja@gmail.com (he had sent me Adobe CC key)

+918709196504

+917739191309

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LEGEND ,
Apr 19, 2021 Apr 19, 2021

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What could have happened is this - it happens a lot. A company gets in a batch of licenses for use inside the company. The company has an admin console. The company is NOT allowed to sell its licenses.

 

So, a pirate gets hold of these licenses - perhaps steals them from the company - and sells them anyway. Soon, Adobe and/or the company realise this has happened and block the licenses to protect the original company. This leaves you with nothing, because you were sold stolen goods. (Same as if you purchased a car in good faith that turns out to be stolen: it goes back to the owner and you get nothing). The admin console is for the original company. So, there is nobody to contact, nothing to be done if you cannot report the seller to the authorities or get your money back from the credit card people. Only to beware of pirates, even as Amazon sellers. I suggest you buy direct from Adobe, seems the only safe way. Pirates love to waste our time and confuse us with jargon and nonsense, but they are just plain thieves. There isn't even any such product as "Creative Cloud Master Collection".

 

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care, and don't be tricked a second time.

 

Beware too, that pirates often install malware, which sometimes stops a valid purchase from working later.

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