An old debit card that has been reported as lost or stolen is being used to pay a subscription aut.

[Christina31647502n9hh]

Adobe needs to stop trying to bill a debt card that I never authorized to be charged for Adobe services. I don't even use Adobe for anything, other than what is already installed on my laptop that is a free service. I can't even find how to cancel this stupid subscription from r something I never needed or even set up.

[kglad · Accepted solution]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

-------in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hello @Christina31647502n9hh,

We're sorry that you lost your debit card. You're always entitled to cancel the Adobe subscription here: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

However, before proceeding with it, please understand Creative Cloud subscription terms and refund policies.

You can also change your payment method: https://helpx.adobe.com/manage-account/using/update-billing-information.html

And, you can start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if you have any questions.

Regards,

Shivangi

[John T Smith]

If you reported your card to your bank it is the bank's fault that the card is still being used