J'ai changé d'abonnement et n'ai maintenant que 100 Go de stockage.
J'avais près d'1 To de photos sur Lightroom. J'ai supprimé l'intégralité de ces photos. Je n'ai maintenant plus aucun fichiers sur aucune des applications Adobe mais Creative Cloud m'indique que mon stockage est toujours saturé. Il est indiqué que j'ai 443 Go de données ?
Cela fait deux jours que j'ai supprimé les données. Est-ce qu'il faut attendre un moment avec que la suppression soit effective ?
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
I have tried to contact the support through the chat bug despit typing "agent" I am stucked with the bot... It keeps asking with which application I have an issue, so I cannot contact a real agent...
I finally managed to speak with an agent. The first one redirected me towards a "specialist" but he did not managed to find the issue... So he just told me that he was going to transfer my problem to another specialist that will answer me by email. What a story haha
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