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Billed 21.88 in error monthly

New Here ,
Nov 12, 2022 Nov 12, 2022

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I am billing billed 21.88 a month for the last 2 months for products I did not buy . Also I do not have an adobe account under which to cancel any plans.  They appear as Adobe Inc 8008336687 on my Mastercard on the first of the month.  How can I cancel these and get a refund?

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correct answers 2 Correct answers

Community Expert , Nov 12, 2022 Nov 12, 2022

The obvious first step is to call mastercard and report your number is stolen

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait ti

...

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Adobe Employee , Nov 14, 2022 Nov 14, 2022

Hi there, 

We see no subscription under the ID associated with your community account. Try and login to https://account.adobe.com/ with a different email ID you think might be associated with Adobe. Also, please check with your family members if they used your card to purchase any Adobe subscription. 

 

If none of this help, please contact Adobe support: https://helpx.adobe.com/support.html or get in touch with your bank for the same. 

 

Hope this helps! 

 

Thanks

Kanika 

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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The obvious first step is to call mastercard and report your number is stolen

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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To add to @John T Smith 's post: if there are illicit charges, you should also contact law enforcement authorities. Stolen credit card data may not always lead to a follow-up, but not reporting it is, in my eyes, supporting criminals.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 14, 2022 Nov 14, 2022

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Hi there, 

We see no subscription under the ID associated with your community account. Try and login to https://account.adobe.com/ with a different email ID you think might be associated with Adobe. Also, please check with your family members if they used your card to purchase any Adobe subscription. 

 

If none of this help, please contact Adobe support: https://helpx.adobe.com/support.html or get in touch with your bank for the same. 

 

Hope this helps! 

 

Thanks

Kanika 

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