Billing

[Guest]

I have been charged since November and wish to cancel my subscription today after I got another debit for month of March, if I cancel now will I be charged for cancelling my subscription or will I get refund for the new charges for the month of March since it's less than 24hrs.

[kglad · Accepted solution]

if you have an annual commitment/subscription you're more like to incur a penalty for early cancellation than you are to get a refund.  if you want more information, read or post more information about your subscription.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Rashmi27002770wxve]

Hi there,

We appreciate you writing in.

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Also, we see that @kglad has already given you all the information required. Did you go through the help articles and contact the Support team for further help?

Let us know if you still need any further help. We are here to help you!

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[Orthega111]

Hi,

this is my first post on the forum.
So, I bought a subscription as a personal one. Now the company where I work wants to pay the fee for me so I have to change the invoice and card payment to their name. How can I do that?
Thanks all for helping.

[kglad]

@Orthega111 

https://helpx.adobe.com/manage-account/using/update-billing-information.html