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Billing

New Here ,
Jun 13, 2023 Jun 13, 2023

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I was recently billed for an annual subscription that I cancelled last year. The subscription also doesn't show up anywhere on my account. How do I go about cancelling permanently and getting my money back?

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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if there's a billing error, contact adobe support per @John T Smith 

 

=======================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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It's possible you or a family member have a 2nd subscription under another ID (email).

https://account.adobe.com/plans

 

Or perhaps you have a mobile app from Google Play or Apple Stores.  If the latter, contact Google or Apple to cancel.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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