Cancel Photoshop subscription

[diana342344684ql5]

I hope this message finds you well. My name is Spulber Diana Laura, and I recently tried the free trial version of Photoshop. Unfortunately, I encountered difficulties in canceling the subscription after the initial 7-day trial period.

I would greatly appreciate your assistance in guiding me through the cancellation process. I intended to only explore the free trial and was not aware of the steps to cancel the subscription before being charged.

Could you please provide me with instructions or direct me to the appropriate platform where I can cancel my Photoshop subscription?

Thank you very much for your prompt attention to this matter. I look forward to your guidance and assistance in resolving this issue.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hi Diana,

You're eligible for a refund if you cancellation within 14days of the purchase. Did you follow the steps listed by @kglad for cancellation?

If not, please do that because today is the day 14 of your subscription.

Regards,

Shivangi