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Cancel plan subscribed to by a friend

Community Beginner ,
May 27, 2023 May 27, 2023

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Hello 

 

my friend has subscribed to Adobe Creative plan since along time ago using my credit card. I want to cancel the plan but I don't have the account details. I want adobe to stop charging my card please. 

thanks 

rasha 

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Account management , Billing

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correct answers 1 Correct answer

Community Beginner , May 27, 2023 May 27, 2023

Got canceled 🥹 also apparently the subscription started in June 2022 not November 😢

IMG_3267.jpeg

IMG_3268.jpeg

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Community Expert ,
May 27, 2023 May 27, 2023

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1st you should never allow someone else to use your credit card

 

2nd YOU can't cancel since you don't own the subscription

 

3rd I doubt support can help, but you can try

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

4th you may need to cancel your credit card, which MAY mean Adobe will send you to a collection agency

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Community Beginner ,
May 27, 2023 May 27, 2023

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Thanks for the advice. I made the mistake of lending my credit card to a friend, and I learned the hard way not to do it again.

It didn't work using the chat bot due to not having a subscription, so I sent a direct message on Twitter. 

I found out I have an Adobe subscription because the payment has been declined for the past three months because my credit card had a negative balance. The subscription began in November 2022. Last month, I contacted my bank and had the old card cancelled and a new one issued. I also reached out to iPhone customer care, who confirmed that no subscriptions had been made through any of my accounts. This month, as my balance increased, it seemed like the subscription fees were automatically deducted (here is a screenshot). I am now confused and looking to cancel the subscription permanently.

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Community Expert ,
May 27, 2023 May 27, 2023

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contact your friend.  if they're no longer your friend, contact your credit card issuer and have them invalidate your card and issue a new one (that you don't share).

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Community Beginner ,
May 27, 2023 May 27, 2023

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Not friends anymore... cancelled the card last month. I just want to cancel subscription for my peace of mind bz it seems to me that the subscription fees are still deducted. 

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Community Expert ,
May 27, 2023 May 27, 2023

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If the subscription is not in your name you can't cancel... and nobody in a public forum can give any direct help

 

You said "didn't work using the chat bot due to not having a subscription" which means that even Adobe support won't be able to help cancel a subscription that is not in your name

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Community Expert ,
May 27, 2023 May 27, 2023

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if the card is canceled fees can't be added.  

 

use twitter to contact support.

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Community Beginner ,
May 27, 2023 May 27, 2023

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Here are two images where it shows payment on 19 April was declined on old card, and another were the payment on 27 April was successful on new card 

☹️

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Community Expert ,
May 27, 2023 May 27, 2023

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how did adobe get the new number.?

 

something's not making sense.

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Community Beginner ,
May 27, 2023 May 27, 2023

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I know... it is confusingly mind blowing 

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Community Expert ,
May 27, 2023 May 27, 2023

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The last time something similar happened, it turned out that the credit card company transferred the recurring payment from the old card to the new card... since the recurring payment was based on a contract... as I remember from that discussion (details are gone, this was not recent) the person who cancelled the card and was then surprised that the payment was transferred to the new card did not understand that a subscription is a contract

 

In this case the owner of the credit card is going to have a hard time getting this cancelled... since, at one time, the card number was freely given to the person who actually owns the subscription

 

What MAY need to be done is cancel the new card and get a credit card from an entirely different company

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Community Expert ,
May 27, 2023 May 27, 2023

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@John T Smith 

 

the problem's resolved 

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Community Expert ,
May 27, 2023 May 27, 2023

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Contact your bank and cancel the credit card.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 27, 2023 May 27, 2023

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I did but payment still went through

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Community Expert ,
May 27, 2023 May 27, 2023

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You have really put yourself in a bad place by letting someone else use your credit card

 

You need to call your credit card company and cancel your new card... and tell them that further use of your card is fraud and they may NOT provide your new credit card number to anyone since YOU did not agree to a contract with Adobe

 

Be prepared to have to hire an attorney, since you did, at one time, allow someone else to use your card

 

 

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Community Beginner ,
May 27, 2023 May 27, 2023

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still talking to adobe team on twitter... hopefully they simply agree just to cancel it

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Community Expert ,
May 27, 2023 May 27, 2023

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keep us updated.

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Community Beginner ,
May 27, 2023 May 27, 2023

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Got canceled 🥹 also apparently the subscription started in June 2022 not November 😢

IMG_3267.jpeg

IMG_3268.jpeg

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Community Expert ,
May 27, 2023 May 27, 2023

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oh, good to hear!  kudos to adobe support.

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LEGEND ,
May 28, 2023 May 28, 2023

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Only one thing I can think of. If you cancel a card, the card issuers automatically notify the people you have subscriptions with, so you don't lose subscriptions. Did you tell the card company about the fraudulent (yes, it's fraudulent) use of your card - this specific use with Adobe? If so, it's their responsibility NOT to transfer that one, and they should reimburse you. However, if you just cancel it without telling them the specific problem, they will have no responsibility.

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Community Beginner ,
May 29, 2023 May 29, 2023

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LATEST

It's logical. I canceled it to prevent my friend from using it. Later on, I contacted the bank to confirm that Adobe hasn't withdrawn any money during the past three months when my card had negative balance, and they won't do so when I reactivate the card, without any further explanation. The bank representative reassured me that the money can't be withdrawn since I replaced the card.

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