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Cancel trial Subscription

New Here ,
Apr 25, 2023 Apr 25, 2023

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I wanted to test the operation of Adobe Acrobat in a browser without having to install it on a PC, so I chose the trial version to check that the product was suitable for me.

However, when I became convinced that it wasn't what I needed and wanted to cancel the subscription - I was confronted with the fact that I couldn't do the cancellation!

I go into my account, click "Manage Plan", click "Cancel your plan", and I'm taken to https://auth.services.adobe.com/ with a prompt to update my password. OK, renewed it. I go back into the account, repeat the same steps and am taken back to https://auth.services.adobe.com/ and prompted to update my password again! Is this some kind of mockery?

How do I unsubscribe? Thank you

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correct answers 1 Correct answer

Adobe Employee , Apr 25, 2023 Apr 25, 2023

Hi there,

 

We appreciate you writing in. Happy to help!

 

We are extremely sorry to hear that you are facing issues with cancelling the subscription.

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change

...

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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Hi there,

 

We appreciate you writing in. Happy to help!

 

We are extremely sorry to hear that you are facing issues with cancelling the subscription.

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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