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cancel

New Here ,
Jan 05, 2021 Jan 05, 2021

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I have a problem.

I paid for Photoshop last month.

I'm going to cancel it, and they want me to pay the penalty.

I didn't know this information, last month.

I am a student, so I have no money.

Is there any way I can cancel it without penalty?

Please, help me.

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correct answers 1 Correct answer

Community Expert , Jan 05, 2021 Jan 05, 2021

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You M

...

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Guest
Jan 05, 2021 Jan 05, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop

 

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Community Expert ,
Jan 05, 2021 Jan 05, 2021

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Jan 07, 2021 Jan 07, 2021

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If you pay for 11 months, you can cancel without penalty in month 12. Do not wait, in month 13, it will start again with a new penalty.

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New Here ,
Jan 17, 2021 Jan 17, 2021

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hello. i want to cancel my payment please help me

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New Here ,
Jan 17, 2021 Jan 17, 2021

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i have clicked on the plan and followed all the instruction but the bill is still ongoing. please help me

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New Here ,
Mar 05, 2024 Mar 05, 2024

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same, seems impossible to cancel and i cant find a contact number

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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LATEST

@Judy35880003diib 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Hi 

It is impossible to cancel my In-Design License!!!

I do not want to renew it when it runs our in May 2021

Please i need a support person to help with this, impossible to contact anyone, the Adobe account platform is so bad designed if you need help.

Regards Lene 

 

Do not sent me the video on how to change your plan it does NOT work on my account have tried many times 

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New Here ,
Jan 22, 2021 Jan 22, 2021

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i have canceled my payment but why are there still bills please cancel i feel very disadvantaged because of bills every month. and why do i get a fee. please i feel verry loss. i also really dont like the adobe website because it is very complicated to cancel and makes it difficult

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I have similar feelings. I signed up for a trial because a colleague had used Indesign to work on a document and I did not want to use pirate software at my workplace to modify the document as necessary. I was happy with paying 20 pounds for a month's use, but to be ordered to pay 100 pounds to cancel? This seems absurd. My salary is in Mexican pesos and this represents a week's salary for me. Adobe should avoid this practice or they will earn a poor reputation. I advise seeking legal action as suggested below. A first useful step is to contact your bank.

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Community Expert ,
Jun 04, 2021 Jun 04, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I have similar feelings. I signed up for a trial because a colleague had used Indesign to work on a document and I did not want to use pirate software at my workplace to modify the document as necessary. I was happy with paying 20 pounds for a month's use, but to be ordered to pay 100 pounds to cancel? This seems absurd. My salary is in Mexican pesos and this represents a week's salary for me. Adobe should avoid this practice or they will earn a poor reputation. I advise seeking legal action as suggested below. A first useful step is to contact your bank.

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