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New Here ,
Jan 05, 2021 Jan 05, 2021

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I have a problem.

I paid for Photoshop last month.

I'm going to cancel it, and they want me to pay the penalty.

I didn't know this information, last month.

I am a student, so I have no money.

Is there any way I can cancel it without penalty?

Please, help me.

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FAQ, How to

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correct answers 1 Correct answer

Adobe Community Professional , Jan 05, 2021 Jan 05, 2021
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat windo...

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Guest
Jan 05, 2021 Jan 05, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop

 

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Adobe Community Professional ,
Jan 05, 2021 Jan 05, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Jan 07, 2021 Jan 07, 2021

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If you pay for 11 months, you can cancel without penalty in month 12. Do not wait, in month 13, it will start again with a new penalty.

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New Here ,
Jan 17, 2021 Jan 17, 2021

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hello. i want to cancel my payment please help me

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New Here ,
Jan 17, 2021 Jan 17, 2021

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i have clicked on the plan and followed all the instruction but the bill is still ongoing. please help me

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Hi 

It is impossible to cancel my In-Design License!!!

I do not want to renew it when it runs our in May 2021

Please i need a support person to help with this, impossible to contact anyone, the Adobe account platform is so bad designed if you need help.

Regards Lene 

 

Do not sent me the video on how to change your plan it does NOT work on my account have tried many times 

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New Here ,
Jan 22, 2021 Jan 22, 2021

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i have canceled my payment but why are there still bills please cancel i feel very disadvantaged because of bills every month. and why do i get a fee. please i feel verry loss. i also really dont like the adobe website because it is very complicated to cancel and makes it difficult

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I have similar feelings. I signed up for a trial because a colleague had used Indesign to work on a document and I did not want to use pirate software at my workplace to modify the document as necessary. I was happy with paying 20 pounds for a month's use, but to be ordered to pay 100 pounds to cancel? This seems absurd. My salary is in Mexican pesos and this represents a week's salary for me. Adobe should avoid this practice or they will earn a poor reputation. I advise seeking legal action as suggested below. A first useful step is to contact your bank.

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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LATEST

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I have similar feelings. I signed up for a trial because a colleague had used Indesign to work on a document and I did not want to use pirate software at my workplace to modify the document as necessary. I was happy with paying 20 pounds for a month's use, but to be ordered to pay 100 pounds to cancel? This seems absurd. My salary is in Mexican pesos and this represents a week's salary for me. Adobe should avoid this practice or they will earn a poor reputation. I advise seeking legal action as suggested below. A first useful step is to contact your bank.

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