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Phil23381682zktq
Participant
March 1, 2022
Answered

Cancelling subscription

  • March 1, 2022
  • 4 replies
  • 647 views

Wow this is the worst subscription service I have ever used.

 

I bought what I thought was a monthly subscription service over a year ago as a present for my family. None of them have ever used it. 

 

I went to cancel it today and they want an early cancellation fee! Unbelievable! This is without doubt the worst subscription I have ever made. 

 

Does anyone have a contact I can talk to to cancel my subscription now. It seems very unfair to charge me an early cancellation fee when the service has only been used once or twice over a year ago.

    This topic has been closed for replies.
    Correct answer LinSims

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.

    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    4 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 10, 2023
    quote

     

    I bought what I thought was a monthly subscription service over a year ago as a present for my family.


    By @Phil23381682zktq

     

    A subscription may only be used by the person who is the account holder. 

    Sharing an account violates the EULA.

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 1, 2022

    >thought was a monthly subscription service over a year ago

     

    Adobe does have a more expensive monthly subscription...

    SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures

     

    You clearly bought the annual plan with monthly payments... which renews automatically

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p/12648724

      LinSims
      Community Expert
      LinSimsCommunity ExpertCorrect answer
      Community Expert
      March 1, 2022

      This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

      Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

      CHAT: Click the following to contact Adobe customer support staff for help:

      https://helpx.adobe.com/contact/support.html

      You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

      This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

      Click the chat icon at the bottom right of the page to open a chat session.

      If that doesn't work, try this link, which opens a chat window directly:

      https://helpx.adobe.com/contact.html?rghtup=autoOpen


      PHONE: You can also search this page for a regionally appropriate phone number for customer support.

      https://helpx.adobe.com/contact/phone.html

      JelliZed
      JelliZed
      Participant
      March 10, 2023

      Thank you so much for the phone numbers. Most helpful. Adobe's customer service is attrocious. I will never sign up for any of their products again. When I tried to cancel my subscription via chat, the virutal assistant refused to reply. I tried it numerous times. They make it as difficult as possible. Eventually I worked it out but got charged US$30 for cancelling (even though I had a monthly account.) I've never heard of being penalised for cancelling before. From other chats, it sounds like I was one of the lucky ones (providing I don't get charged after cancelling, as some people have). Once again, thank you for your advice.

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      March 1, 2022

      Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

       

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