Cannot cancel/renew membership due to auto-renewal payment fail

[Kayla____]

Hi!

I wish to cancel my adobe membership but can't seem to do it. I was unaware that my prepaid plan would auto-renew, so I didn't worry about cancelling it prior to the end of my plan. Adobe tried to take money out of my bank account (which is still my current bank account, so payment details are correct), but it failed due to insufficient funds. Now, when I try to cancel the plan by clicking "Manage Plan", there is no option to cancel or renew the plan: only to update my details. I cannot update my details, because they are correct (I guess when I click SAVE it doesn't update because there is still insufficient funds in the account), but I cannot cancel the plan either. I love these programs and want to continue using them, but the price my plan auto renewed to is $300 more than what I paid last year, and I feel like that might be an incorrect price and I can't afford it. I would just leave it and let the plan run out, but am concerned if/when I wish to purchase another plan that I will be unable to, due to an open invoice I can't pay for.

Any suggestions?

[nathane9999999]

i am having the same problem,  this site makes it easy  to join, the small print about the auto renew is a crook of shit, this is a fuckin scam as when i tried to cancel was charged, unable to email anyone to talk too

[Kayla____]

I tried talking to someone over chat and that didn't seem to work either... There should be some sort of tech support email system

[nathane9999999]

they make this part hard to cancel so they keep getting your money, more people should wite it up and get the word out

[thatsmauri]

Hi Kayla....,

sorry to hear that you have trouble cancelling your membership

Sheena Kaul​​ , can you help out please?

Kind Regards,
Maurice

[zacd]

You would have to chat or call Adobe Support for payment issues. So sorry to hear the trouble you've gone through!

[Sheena Kaul]

Thanks mauricep27921461 for tagging and making me aware about the user.

Hi Kayla,

I apologize for the troubles you are facing with the cancellation of the Creative Cloud plan.

Since you are getting the payment error message on your account, therefore the cancel plan button is not active on the page.

Hope that helps!

Regards,

Sheena

[Shivangi_Gupta · Accepted solution]

Thread Summary

A user reported that he is unable to cancel their membership due to a failed auto-renewal payment.

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 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Check Your Adobe Account Status:

• Sign in to your https://account.adobe.com.
• Go to Plans > Manage Plan to verify if the subscription is still active or pending cancellation.

2. Update Payment Information:

• If the auto-renewal failed due to outdated or invalid payment details, update your payment method.
  Learn more: Update your payment details

3. Retry Cancellation After Payment Update:

• Once payment info is updated, retry the cancellation process.
  Reference: Cancel your Adobe subscription

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• Adobe Subscription and Cancellation Terms
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