Betreff: Payment error

thatsmauri · ‎Dec 14, 2024

It seems that Adobe (tried to) sent you a payment, but Skrill refused said payment for whatever reason. You should check with Skrill. Also, for information on how to get proper help for such issues, please see: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

thatsmauri · ‎Dec 13, 2024

Hello Andre, it's true that they are no longer included. In order to use Pantone colors with Adobe apps nowadays, you will need to purchase a Pantone license via the Pantone Connect plugin that is available on Adobe Exchange. Additional information: https://helpx.adobe.com/creative-cloud/adobe-color.html https://www.pantone.com/articles/faq/pantone-connect-adobe-faq Best regards, Maurice

thatsmauri · ‎Dec 13, 2024

Both Apple and Google have guidelines available: https://developer.apple.com/design/human-interface-guidelines/app-icons https://support.google.com/googleplay/android-developer/answer/9866151?hl=en For app icons, you should generally use PNG files.

thatsmauri · ‎Nov 24, 2024

Refunds may take up to 5 to 7 business days. If you don't get your refund by the end of next week, then please get in touch with Customer Care.

thatsmauri · ‎Nov 23, 2024

Generative AI models can't handle text very well and Firefly is no exception. It's a flaw that every model (still) possesses. The best solution for now is to use e. g. Adobe Express or Photoshop to add your desired text in.

thatsmauri · ‎Nov 23, 2024

What is your OS? Is everything (OS, drivers, Visual C++ Redistributables) up-to-date? Have you tried completely removing After Effects via the Creative Cloud Cleaner tool and reinstalling it? It sounds like the key "PreferExternalManifest" cannot be found in the Windows registry. You could manually add it in and see if that helps, though I do not really recommend meddling around with the registry - unless you know what you're doing.

thatsmauri · ‎Oct 21, 2024

Like it says there on the blue bar, moderation may take up to 8 weeks (or 2 months). Just wait and be patient until someone reviews your submission. There is nothing else you can do for now.

thatsmauri · ‎Sep 02, 2024

Hi 🙂 That's odd... And you don't use any script blockers or similar? Sometimes, ad blockers and alike might interfer with a web site like that unintentially. Also, have you checked if - maybe - your firewall is blocking something?

thatsmauri · ‎Sep 02, 2024

You can change the keyboard shortcuts however you want/like. https://helpx.adobe.com/illustrator/using/customizing-keyboard-shortcuts.html

thatsmauri · ‎Aug 31, 2024

What error message do you get exactly? You can check Premiere Pro's system requirements here: https://helpx.adobe.com/premiere-pro/system-requirements.html

thatsmauri · ‎Aug 31, 2024

Should be fine to delete those if you do not use these older versions anymore. They are default presets that ship with Photoshop. https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html#macOSPresetLocations

thatsmauri · ‎Aug 30, 2024

What if you... go to https://developer.adobe.com/console click on APIs and services in the header and search for "Illustrator" via the "Search services" box?

thatsmauri · ‎Aug 29, 2024

Premiere Pro 23.6 is the last version to support Catalina. https://helpx.adobe.com/premiere-pro/system-requirements/previous-versions.html Officially, Adobe only provides installers for its current apps and the previous major version of each as noted here. You could try contacting Customer Care, but... no guarantee: https://helpx.adobe.com/contact.html?rghtup=autoOpen (The link above will open a chat window. Type "Agent" into the chat box to bypass the chatbot and get connected to a real person.)

thatsmauri · ‎Aug 29, 2024

Send your damaged file to the mentioned email address. Someone from Adobe will try to recover it.

thatsmauri · ‎Aug 29, 2024

Is "Toggle layer mask on/off as rubylith (layer mask must be selected)" what you mean? https://helpx.adobe.com/photoshop/using/default-keyboard-shortcuts.html#keys_for_viewing_images On German keyboards, it's the "<" key. https://helpx.adobe.com/de/photoshop/using/default-keyboard-shortcuts.html#keys_for_viewing_images ("Ebenenmaske als Farbüberzug ein/aus (Ebenenmaske muss ausgewählt sein)")

thatsmauri · ‎Aug 27, 2024

Hi there! Type "Agent" into the chat box to bypass the virtual assistant and get connected to a real person. As this is mainly a user-to-user forum, with only a limited amount of Adobe Employees present, we are not able to help you directly with any billing, account or subscription issues. You will need to go through Adobe Customer Care for assistance. Additional information: https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html

thatsmauri · ‎Aug 27, 2024

You are using the web version of Photoshop. Not all features from the desktop version may be available on the web one. To use Photoshop as an app on your device, you will need to download and install the 'Creative Cloud desktop app' first: https://www.adobe.com/creativecloud/desktop-app.html Once installed, open it and log-in with your Adobe ID credentials. You should find Photoshop pretty easily by then.

thatsmauri · ‎Aug 26, 2024

Go to Edit > Preferences > Interface and uncheck Open Documents as Tabs.

thatsmauri · ‎Aug 26, 2024

No, but... without an active subscription, they (obviously) won't work anymore. Note that if you don't cancel in time, your free trial will automatically convert into a paid membership. https://helpx.adobe.com/manage-account/using/cancel-subscription.html

thatsmauri · ‎Aug 26, 2024

There is no difference, really. Early versions of Windows (think 3.x / MS-DOS) only allowed file names to have three letter extensions. Thus, JPEG was shortened and became JPG. You can rename your files extensions as you wish. Adobe Stock requires your images to be JPEG - .jpeg or .jpg, doesn't matter.

thatsmauri · ‎Aug 26, 2024

That Adobe employee in your email indeed works for Adobe (example), so this could be legit. However, in this day and age, you can never be 100% for certain. Emails can be spoofed. If you are in doubt, please consider forwarding these emails to Adobe's Phishing Team: https://www.adobe.com/trust/fraud-prevention.html

thatsmauri · ‎Aug 26, 2024

This would be against the Terms of Use. Each person working on the design project will need to have the necessary fonts available on their computer, either licensed via their own Creative Cloud subscription or through a traditional desktop purchase via the respective font foundry.

thatsmauri · ‎Aug 26, 2024

Please note that this is mainly a user-to-user forum, with only a limited amount of Adobe Employees present. We are not able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance: https://helpx.adobe.com/contact.html?rghtup=autoOpen The link above will open a chat window. Type "Agent" into the chat box to bypass the chatbot and get connected to a real person. (Alternatively, write to AdobeCare on X.)

thatsmauri · ‎Aug 25, 2024

What are your computer specifications? Do they meet Lightroom Classic's minimum system requirements? https://helpx.adobe.com/lightroom-classic/system-requirements.html

thatsmauri · ‎Aug 24, 2024

So, I just tested it... When I detach the toolbar and open the Home Screen, it will look exactly like in your screenshot and I indeed cannot re-attach the toolbar. Once I go out of the Home Screen (by clicking the [Ps] icon), re-attach the toolbar and open the Home Screen again, the toolbar won't appear until I open an image or so. Does it not behave like that for you (anymore)? 🤔

thatsmauri · ‎Aug 24, 2024

Hi Stu, do you mean the stray toolbar on the left? Looks like it simply got detached. You can re-attach it by clicking and dragging it to the left side, from the middle of the very top band of the panel (that "barcode strip" looking thing). When you see a thick blue line, release the mouse.

thatsmauri · ‎Aug 24, 2024

There is no scam(ming). When you sign up for an Adobe plan, you also agree to the 'Adobe Subscription and Cancellation Terms': https://www.adobe.com/legal/subscription-terms.html Depending on what plan you choose, there may be a cancellation fee involved: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html Let's, for example, say you have an annual plan (paid monthly) and decided to cancel way before the contract ends: you will need to pay 50% of the fee for the remaining months.

thatsmauri · ‎Aug 21, 2024

Photoshop is still compatible with Big Sur, according to the System Requirements. You need to download the Creative Cloud desktop app: https://www.adobe.com/creativecloud/desktop-app.html Once downloaded and installed, open it, log in with your Adobe ID and you should see/find Photoshop.

thatsmauri · ‎Aug 01, 2024

If you hover your mouse over the "Start survey!" link, you will see an URL starting with "t-info.mail.adobe.com" - which is a valid Adobe address.

thatsmauri · ‎Aug 01, 2024

This is a known bug: https://community.adobe.com/t5/lightroom-classic-bugs/p-hour-file-renaming-token-doesn-t-work-in-polish-or-russian/idi-p/14668873

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