According to https://helpx.adobe.com/stock/contributor/help/royalty-details.html, ...
If you have 200–6,199 downloaded qualifying assets, you can choose your complimentary one-year plan from these options: Creative Cloud Photography (20GB), Illustrator, InDesign, Premiere Pro, or After Effects.
Downloads must occur between January 1, 2023, and December 31, 2023, and your Contributor account must be active. (active = at least twenty (20) submitted and approved qualifying assets in 2023)
Bonuses will be determined in February 2024, and issued in February 2024.
Have you had between 200 and 6,199 downloaded qualifying assets in 2023 and were you active?
If so, I would suggest to contact the Contributor support team:
https://contributor.stock.adobe.com/en/contact
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