Betreff: How to proof that my Software isn't crack...

thatsmauri · ‎Mar 25, 2016

Hi antonk57057579, eBay is not always safe and I personally would rather not buying any Adobe software there - unless it's from an authorized reseller or from Adobe itself. You can buy legacy CS6 directly from Adobe via phone call: http://www.adobe.com/de/products/cs6.html If you're a Student, you can save at least 60% on the full ('All Apps') Creative Cloud subscription with the 'Students and Teachers' subscription plan! More info on that here: Creative Cloud pricing and membership plans | Adobe Creative Cloud Kind regards, Maurice Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you!

thatsmauri · ‎Mar 24, 2016

Hi jamesw42193880, for which product? Kind Regards, Maurice

thatsmauri · ‎Mar 24, 2016

Hi violab23755609, could you please take a look into the Order History of your Adobe ID account and verify? » https://accounts.adobe.com/orders If it says "We found no orders placed for your account.", close the page and do the Order again. It might help to disable any cookie blocking or script blocking extensions in your browser. Kind Regards, Maurice

thatsmauri · ‎Mar 24, 2016

Hi drewb48450133, you can contact the Customer Care Team by visiting this page: » Contact Customer Care But maybe we can help you here, too What does not work out for you? Kind Regards, Maurice

thatsmauri · ‎Mar 24, 2016

Hi yunak95018516, please do a clean uninstall of AE first by downloading the Creative Cloud Cleaner Tool from here: » Use the Adobe Creative Cloud Cleaner Tool to solve installation problems Then, re-install AE. Make sure that you run the installation as Administrator. Hint: Adobe recommends to temporarily turn off any surfing restrictions you might have running, like site or cookie blocking, filtering, firewalls or antivirus software. If none of these suggestions works, please let us know! Kind Regards, Maurice

thatsmauri · ‎Mar 23, 2016

Hi wynnk37888452, that is odd. It should be there somewhere. Have you looked carefully? Depending on the product, your code may be on the disc sleeve (serial number), on an insert card (redemption code), or on the product box. If you have a redemption code, you must convert it to a serial number. Go to Redeem your purchase. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions. For detailed instructions, see “Convert redemption code to serial number” inRedemption code help. (Source: Find your Adobe product serial number quickly) Kind Regards, Maurice

thatsmauri · ‎Mar 23, 2016

Hi drime, what errors do you get exactly? Kind Regards, Maurice

thatsmauri · ‎Mar 23, 2016

Hi idaet3, please try these steps » "Installation failed" error U44M1P7 with Adobe Creative Cloud or Adobe Creative Suite 6 updates Kind Regards, Maurice

thatsmauri · ‎Mar 23, 2016

Hallo alexc28999561, haben Sie bereits ausprobiert, das Installationsprogramm als Administrator auszuführen? Mit freundlichen Grüßen, Maurice

thatsmauri · ‎Mar 23, 2016

Hi rishikantpandey9754, to which product are you refering to? Apps of the Creative Cloud do not need an activation through a serial number. You just choose a plan on the Creative Cloud pricing and membership plans | Adobe Creative Cloud page and you're good to go. Should any of your CC Apps ask you for a serial number, it's an error and it can be resolved by following this help article: Adobe Creative Cloud app asks for serial number Kind Regards, Maurice Was this helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you!

thatsmauri · ‎Mar 23, 2016

Hi dmperry24, please sign out of the 'Creative Cloud Desktop Application' and sign in back again (Help). Now reopen your CS6 Application and you'll be given the option to license your software. After choosing the 'License this Software' option, you will then be given the opportunity to enter your Adobe ID and serial number for Creative Suite 6. Does that help? Kind Regards, Maurice Was this helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you!

thatsmauri · ‎Mar 22, 2016

Hi larryisob, it's a shot in the dark, but you could try this Redeem page: » https://creative.adobe.com/redeem More informations about redeeming are also located here: » Redemption code help Cheers, Maurice

thatsmauri · ‎Mar 22, 2016

Hi larryisob, Which Version exactly? Best Regards, Maurice

thatsmauri · ‎Mar 22, 2016

Hi marimozoro473, please remove any older versions of AIR first by following this guide: » Why installing Adobe AIR fails on Win 7 64-bit? Next, download AIR from the official Adobe website and run the Installer as an Administrator: » Adobe AIR | Deploy applications Cheers, Maurice

thatsmauri · ‎Mar 22, 2016

It is US residents only, according to the official rules, which is a bummer

thatsmauri · ‎Mar 22, 2016

Hi martinm5200192, have you already tried installing the patch for the AAM? Get Adobe Creative Cloud Desktop App & Adobe Application Manager Kind Regards, Maurice

thatsmauri · ‎Mar 22, 2016

Hello andreag22960755, Adobe recommends to temporarily disable any antivirus software, firewall and/or any other surfing restrictions you might have running, like site or cookie blocking or filtering. » Download and install non-Adobe Creative Cloud trial apps Kind Regards, Maurice

thatsmauri · ‎Mar 22, 2016

Hi again To find out what bit your OS has, follow these steps: Win 7 / 8 & 8.1 / 10 It do looks like Captivate 8 is indeed the last supporting 32-bit version, unfortunately... Kind Regards, Maurice

thatsmauri · ‎Mar 22, 2016

Hi christiney7977684, which Operating System do you have? Does it support 64-bit? Kind Regards, Maurice

thatsmauri · ‎Mar 22, 2016

Hi all, apologies in advance if this has been covered already! When writing a post with rows and the Autosave kicks in while making a new row (by pressing Enter), the sentence I just write splits as soon as it autosaves and the rest of the sentence is being "teleported" to the beginning. This is really annoying and I couldn't find a way to disable this feature. Is this a typical Jive thing? Thanks, Maurice

thatsmauri · ‎Mar 22, 2016

Hi markl3963786, have you tried uninstalling all your Apps and the Creative Cloud desktop app? Use the 'Creative Cloud Cleaner Tool' to completely remove any leftovers: Use the Adobe Creative Cloud Cleaner Tool to solve installation problems Then install the Creative Cloud desktop app plus the desired Apps again. Hope that helps! Kind Regards, Maurice

thatsmauri · ‎Mar 22, 2016

Hi 慕雅刘41767913, do you get any error code? Kind Regards, Maurice

thatsmauri · ‎Mar 22, 2016

Hi ludovich21432588, please refer to this post: How to cancel a Creative Cloud membership Kind Regards, Maurice

thatsmauri · ‎Mar 22, 2016

Glad it worked out for you Have fun with Lightroom and should you still run into issues, do not hesitate to write again! P.S.: I would appreciate it, if you would mark my post as "Right Answer".

thatsmauri · ‎Mar 21, 2016

Hi Jim, Error U44M2P7 means there are corrupted files. The only way to fix this is to reinstall LR completely. Additionally, Adobe recommends to temporarily turn off any surfing restrictions you might have running, like site or cookie blocking, filtering, firewalls or antivirus software. Hope that helps! Kind Regards, Maurice

thatsmauri · ‎Mar 21, 2016

Hi lamarl59146435, I assume you have uninstalled it already You can find links to all CS6 Trials Installers on the Adobe website: » Download Adobe Creative Suite 6 applications Cheers, Maurice

thatsmauri · ‎Aug 28, 2015

If the demo version asks you to enter a serial number, then you could try that.

thatsmauri · ‎Aug 28, 2015

Hi there, unfortunately, you can't. There is no download available for Photoshop Elements 6. If you do not have a disc version then you will need to upgrade to the latest version. Best regards, Maurice

thatsmauri · ‎Aug 28, 2015

Hi there, please give us more details. Which Operating System are you running? Which Product do you want to install? Best regards, Maurice

thatsmauri · ‎Aug 27, 2015

Hi Francis, please provide us with more details. Which Acrobat version? Best regards, Maurice

thatsmauri

thatsmauri

Activity

Betreff: How to proof that my Software isn't crack...

Re: hello . i am having problem with my adobe seri...

Re: photoshop membership subscription

Re: Does anyone know how to reach a human by phone...

Re: The new update wont install.

Re: can't find serial number

Re: HJÄLP PLZ

Re: Error U441P7

Re: CC will sich nicht installieren

Re: what is serial number and how can i get this

Re: I dropped CC subscription but CS6 programs don...

Re: code won't enter in boxes

Re: code won't enter in boxes

Re: Adobe Air - Sorry, an error has occured - Inst...

Re: AdobeCare Tweetstakes! RT, follow, and take ou...

Re: Hello I get the start of adobe muse the error ...

Re: file DesignStandard_CS6_LS4.7z

Re: I'm trying to install Captivate on my computer...

Re: I'm trying to install Captivate on my computer...

Disable Autosave?

Re: I'm getting a "Download Error" message when I ...

Re: why my installation of adobe products can not ...

Re: how can i cancel my adobe premiere pro subscri...

Re: Trying to update LR standalone to 6.5 with err...

Re: Trying to update LR standalone to 6.5 with err...

Re: how do I re-install CS6??

Re: Hi where can i download a photoshop elements 6...

Re: Hi where can i download a photoshop elements 6...

Re: 安装失败。Exit Code: 34

Re: I need some help in reinstalling my acrobat