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Charged twice for Adobe Illustrator

New Here ,
May 06, 2021 May 06, 2021

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Hi,

 

I've been charged twice for my Adobe Illustrator monthly subscription and I've tried to get a refund by contacting Customer Care but the operator told me to dispute the charges with my bank.

 

My bank has confirmed that I was charged double by Adobe and to ask for a full refund but then the operator said that in their records I had only been charged twice and he couldn't help me, apart from cancelling my subscription.

 

I sent him screenshots and spent a lot of time trying to get my money back which I thought was going to be an easy thing to fix but now I literally don't know what to do considering that I could have gone overdraft for this.

 

Can somebody please help me get back my money?

 

Thank you.

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Moving thread to the Account, Payment, & Plan forum from Download & Install

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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>Can somebody please help me get back my money?

 

This is a public forum, not Adobe support, nobody here can help

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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