Chat History in Adobe Customer Service

Forum|Forum|6 years ago
February 4, 2020
3 replies
7349 views

I tried looking at my chat history with customer support, but I was told that only support staff can see chat history from previous service cases. Is that accurate? I'm not doubting that I may have been wrong about something I was told, but I would still like to be able to look back and be sure. I pulled up my past service chats, and there is a line that says chat history, but nothing is there.

Community Information

Correct answer Jeffrey_A_Wright

Davian, sorry for any confusion. You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update any recent support cases.

B

bhanu_3677

Adobe Employee

Before you restart, please bookmark this page so you can come back and we can continue this chat. Note the chat will remain active as long as you do not close it.

kglad

Community Expert

@bhanu_3677

again, you're posting on an old thread. please stop the uphelpful posts.

Davian L

Participant

Actually, it was there all along. Just go into the main help page https://helpx.adobe.com/ and find the small 'speech bubble' icon on the bottom-ish right. If you click that then your whole chat history will come up. In fact that might be the only way you can continue any kind of conversation with Adobe helpdesk reps.