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Como faz para solicitar reembolso??

New Here ,
Aug 08, 2023 Aug 08, 2023

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Eu ja tinha o plano completo da Adobe, mas acabo vencendo a minha assinatura e tive que renovar com outro cartao. E quando fui atualizar as informaçoes do cartao, automaticamente foi efetuado a compra do plano completo da Adobe, sendo que, eu queria apenas o plano de fotografia! E agora eu quero fazer o reembolso da compra que eu fiz porem nao estou conseguindo. Alguem pode me ajudar??

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2023 Aug 09, 2023

Hi William,

Hope you're doing well!

We checked and found that your subscription started today. You can cancel it within 14days to get full refund and change plan as per your choice.

You can check more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

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Community Expert ,
Aug 09, 2023 Aug 09, 2023

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contact adobe support. assuming you have an individual (not teams or enterprise) subscription, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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Hi William,

Hope you're doing well!

We checked and found that your subscription started today. You can cancel it within 14days to get full refund and change plan as per your choice.

You can check more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

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New Here ,
May 04, 2024 May 04, 2024

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buenas queriqa comentarles que yo habia usado la app pero ahoa ysa no lo necesito de echo lo deje de usar hace dias, y se me olvido cancelar el pago y ahora entro en mi cuenta y veo que tengo un descuento cosa que no esta bien ya que no utilizo este servicio asi que necesito mi reembolso por favor

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New Here ,
May 25, 2024 May 25, 2024

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Poderia me ajudar..

Início o teste grátis da adobe, mas co.o havia percebido que as funções da adobe seriam pouco utilizadas por mim, encerrei o teste grátis no dia 23 de maio, mas hoje dia 25 chegou uma compra de mais de cem reias no meu cartão, SENDO QUE EU TINHA CANCELANDO JÁ, entrei no app e vi que a assinatura ainda estava ativa fui e cancelei denovo, mas não localizei como poço pedir meu reembolso por um serviço que nem usei 

Screenshot_20240525-082659_Gmail.jpg

Screenshot_20240525-082512_will bank.jpg

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Community Expert ,
May 25, 2024 May 25, 2024

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LATEST

@Clarice37630590jb8i 

 

if you purchased via an app store, contact the app store.  if you purchased directly from adobe.com, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Apr 09, 2024 Apr 09, 2024

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Eu tbm ..estão descontando mais um ano q não uso e não renovei depois q mudei de aparelho 

preciso de ajuda 

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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@Sheilinha366197517tal 

 

what help do you need?

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New Here ,
May 04, 2024 May 04, 2024

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A mi  tambien me pasa lo mismo, quiero mi reembolso ya que no uso la app y solo se me olvido cancelar el producto

entonces tambien quiero que me hagan un reembolso por favor

 

 

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Community Expert ,
May 04, 2024 May 04, 2024

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you can ask support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
May 16, 2024 May 16, 2024

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estou precisando de ajuda com o reembolso, pois não há compras e registradas e não consigo o número de série da minha ssinatura, que no caso é o Adobe Photoshop

 

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Community Expert ,
May 16, 2024 May 16, 2024

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serial number?

 

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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