Participant

Answered

como puedo cancelar mi suscripción?

Forum|Forum|1 year ago
February 14, 2024
4 replies
2268 views

Buen dia, no quiero renovar mi suscripcion y no se como cancelarla

Bug

Correct answer John T Smith

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

E

edwin_6132

Participant

Buenas no quiero renovar mi suscripción renovación no quiero gracias

John T Smith

Community Expert

>I don't want to renew my subscription

Cancel after your final payment of your current subscription is made

This is a public forum, not Adobe support... other users can't help
Go here and check your account to determine your status https://account.adobe.com

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

M

María Pilar360371975ngn

Participant

Quiero cancelar la suscripción

kglad

Community Expert

@María Pilar360371975ngn

do you also have a teams or enterprise subscription?

kglad

Community Expert

you can't cancel your renewal in advance. ie, as soon as you cancel, you lose the usage of adobe apps even if you've paid in advance.

you can set a reminder to cancel just a few days prior to your renewal date to maximize the usage of adobe's apps and prevent the renewal.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

I

Itzel28582547x2d4

Participant

I have the same problem. But I tried to cancel it weeks before and nothing happened. So this month the plan was renewed and I´m hand-tied, due I cannot cancel.

I

Itzel28582547x2d4

Participant

@Itzel28582547x2d4

you tried to cancel it, or you did cancel it?

I have tried and sent many messages to adobe support and nobody can help me.

Alfredo Sánchez

John T Smith

Correct answer

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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