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Lijn Eva
Participant
March 23, 2021
Answered

Contacting Adobe

  • March 23, 2021
  • 3 replies
  • 463 views

Hi! It seems impossible to contact a real person at Adobe. I'm reading that I am not the only person that's having this problem. How can this problem still exist in such a big well going company? I honoustly don't understand. Even the Contact button does not work! 

 

Does anyone here know how I can get to speak or email to an actual person at Adobe? Please include a link that does work. Thanks so much! 

    This topic has been closed for replies.
    Correct answer Manan Joshi

    To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    You can also look at instructions at the following link

    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    -Manan

    3 replies

    P
    peterq5875344
    Participant
    January 20, 2022

    Hi there

    Youre not alone!

    Did you make any progress with your subscription issue? I have the same problem and contacting customer support is proving impossible.

    Grateful for any feedback.

    Kind regards.

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    March 23, 2021

    To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    You can also look at instructions at the following link

    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    -Manan

    -Manan
      T
      Test Screen Name
      Legend
      March 23, 2021

      1. there is no email. Use chat or phone

      2. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @17309390, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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