Creative Cloud licensing question

New Here ,
Nov 21, 2021 Nov 21, 2021

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Here's the scenario: I have purchased licenses for the Photography package as well as Acrobat DC Pro. There are three computers involved - call them A, B, and C. Both products were purchased using the same Adobe account (perhaps my fundamental mistake).

 

I want to be able to use Acrobat DC Pro on computers A & B (not simultaneously) and the Photography package on computers B & C (again, not simultaneously). The problem is that the licensing manager will only permit two of the computers at a time to have Creative Cloud 'enabled' - so I'm constantly having to disable/enable one or another of the computers to keep it happy as I move around. It's really annoying.

 

I see there is a license transfer capability. Should I use that to transfer the license for one of the products to a different Adobe account that I would create? Alternatively, I suppose I could just stop the monthly payment for one of the products and then purchase it again using a newly created account.

 

Either of those solutions would require the licensing manager to be OK with having two different products licensed using two different accounts on the same computer (B in the scenario outlined above). Will that work?

 

Advice? Thanks in advance for your help!

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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Just sign in on the computer you are using and then sign out when done.

Do this each time you use a CC app.

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New Here ,
Nov 21, 2021 Nov 21, 2021

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I don't believe I can sign in on a computer unless CC is enabled on the computer. It's the whole process of having to enable/disable and then sign in/out that I'm trying to avoid. It's a real hassle. I'd like Acrobat DC Pro to work on two of the computers (A & B in the scenario outlined) without having to go through all of the signing in/out rigamarole. Ditto the Photography package on the other two machines (B & C).

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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You may want to see what Adobe Customer Service can do for you (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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