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antoniahordern
Participant
June 4, 2013
Answered

Creative Cloud on 2 personal computers

  • June 4, 2013
  • 44 replies
  • 242403 views

Hi, I am thinking of purchasing a Creative Cloud plan, but I have two computers, a desktop and a laptop. Can on account run on both computers??

    This topic has been closed for replies.
    Correct answer Ned Murphy

    You can install on as many machines as you like.  Of all the installations you might have, only two of them can be in an activate state (signed in).  Of those two active machines you can only use the subscription software on one at a time.

    44 replies

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    giselaw20315424
    giselaw20315424
    Participant
    November 13, 2015

    Hi!

    I have the adobe photography plan directly from Adobe.  I pay monthly through my credit card. I have a laptop where I downloaded everything and now I have bought a desktop.My emails were deleted by mistake and now I don't have any link to download the photography plan again in my new desktop

    I have tried several times to get in touch with Adobe and it is impossible!! I don't know what to do to solve the problem. Any suggestions? Thanks

    D
    davids55505062
    Participant
    October 30, 2015

    Shortly after purchasing CC (LR + Photoshop) my computers hard drive completely failed and I can now longer access it.

    I have a new computer on the way.

    I had only downloaded Lightroom, activated it, signed in and used it for a few days.

    However from the way I understand this, before I can install, activate and SIGN IN to my new machine I would have to sign out of the original machine. Naturally I can not do this.

    What is my resolution path? And finally, how to do I kill the activation that is linked to my old machine (obviously it will never be used again, however if I find the need to activate a second machine I would like the second activation to be allowed).

    Thanks,

    David

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    November 5, 2015

    davids55505062 wrote:

    ...

    However from the way I understand this, before I can install, activate and SIGN IN to my new machine I would have to sign out of the original machine. Naturally I can not do this.

    What is my resolution path? And finally, how to do I kill the activation that is linked to my old machine with the failed hard drive? (obviously it will never be used again, however if I find the need to activate a second machine I would like the second activation to be allowed).

    Hi David,

    Now with all CC apps, if/when you try to activate the tools on a 3rd computer (and thus exceed your activation limit of 2 machines), the software will ask you if you wish to automatically deactivate the first two systems...  So if your disk crashed or you have an otherwise inaccessible computer, then it shouldn't be a problem as eventually the "stuck" activation there would be reset.

    Hope that helps!

      D
      davids55505062
      Participant
      November 5, 2015

      Yes, it did help. Thank you for the response!

      Andrea12345054321
      Andrea12345054321
      Participant
      October 19, 2015

      Hi,

      When I tried to download on my second computer, Adobe said I had already installed in on two computers. How do I find out what's going on and to fix it?

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      October 19, 2015

      In case you get that message , then you need to deactivate it from one of the computer.

      You can also use the deactivate option that you get while installing, it will automatically deactivate the previous two CC.

      https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

      Regards

      Rajashree

        C
        Carolyn Godlis
        Participant
        September 30, 2015

        Thank you but do you have to sign out of one version of CC to use CC in the other computer ??

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        September 30, 2015

        In case you want to save the number of activation(it is 2 activation per CC) then you will have to sign out of the CC from first computer.

        Regards

        Rajashree

        jonathanc68914013
        jonathanc68914013
        Participant
        September 30, 2015

        I have a complete subscription which I started today. Its activated on my works computer but at home Im in trial mode logged in under the same account?

        Whats going on?

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        September 30, 2015

        Hi Jonathan,

        Please review :

        Creative Cloud applications unexpectedly revert to trial mode | CCM, CS6

        Regards

        Rajashree

        A
        aaron.video
        Participant
        August 15, 2015

        I have two computers, a Macbook Pro and an iMac. On the Macbook Pro I am running Bootcamp to explore Windows 10. Technically this is two computers requiring three licenses. I'd like to see Adobe remove the two computer restriction, even Agile Bits allows me to install 1Password as many times as I like. Not to mention Apple's App Store allows us to install on up to 10 machines and even has a family share option - meaning I can share Final Cut Pro X with my Mom, in the event she wanted to learn video editing.  I know my comment won't change Adobe policies - but at least Adobe is fully aware of what the customer wants.

        711tvideo@gmail.com
        711tvideo@gmail.com
        Participant
        June 13, 2015

        I am getting two answers from different representatives.  Please clear this up.  I can install two reiterations of creative cloud so I can use the software at the same time on two different units...is that so or not so?

        Ned Murphy
        Ned MurphyCorrect answer
        Legend
        June 14, 2015

        You can install on as many machines as you like.  Of all the installations you might have, only two of them can be in an activate state (signed in).  Of those two active machines you can only use the subscription software on one at a time.

          N
          nomicsl69366411
          Participant
          June 18, 2015

          Who is correct when providing answers on these forums? I understand a Member is like me, a user of the software and I understand Staff to be an employee of Adobe. But what is an MVP? I am new to this and haven't worked it all out yet!

          I am unsure if an MVP "outranks" Staff when it comes to answers?

          J
          jwkicklighter
          Participant
          June 13, 2015

          I have 2 computers that I need to use the CC suite on, but 3 different operating systems (the desktop has OS X & Windows 8.1). I've accepted that I need to sign out/sign in to avoid having it activated on > 2 computers, but is there any limit to the frequency/amount that I can sign in/sign out of the products? If not, I could even see doing it every time I launch the product and wouldn't mind that much. But I'm not sure if that would cause an issue. I saw someone say something about getting a server error.

          mmann1980
          mmann1980
          Participant
          June 7, 2015

          ‌I purchased the CC photography plan, and will be installing it on two computers. I read that I have to log out of CC from one to use it on the other, that means that I can only do that on-line? I do not have internet at home, only at work, so I would have to take my home laptop to work to log off and use the other one? Can I leave it logged off and still use the app for editing while having it logged on at work?

          Rajashree Bhattacharya
          Community Manager
          Rajashree BhattacharyaCommunity Manager
          Community Manager
          June 8, 2015

          Please refer to: Adobe - Customer Service : EULA FAQ

          How Many Computers Can You Install or Run Adobe Software On? | ProDesignTools

          The CC desktop can work without internet for up to 90 days once activated via internet.

          Regards

          Rajshree

          K
          ken_pierce8
          Participant
          May 30, 2015

          More flexible licensing would be a real bonus. My family of three,wife, daughter and me, would like to be able to share more easily across our 5 computers (two desktops and three laptops). I'd be happy to buy extra licenses but having to have them on separate accounts is the problem. Its a real pain. I think a much easier system is install on whatever computers you want and then log in when you use the pc. That's the cloud way after all. I figured that was the main point when CC came out, (other than creating a more consistent Adobe revenue stream, which is fine). It would be especially nice to have lightroom on all pcs. We'd probably only use photoshop on a main pc but having access to a lightroom from everywhere would be awesome. 

          Rajashree Bhattacharya
          Community Manager
          Rajashree BhattacharyaCommunity Manager
          Community Manager
          June 8, 2015

          Ken, I do understand your viewpoint, you have an option of going for single app CC for team.

          Announcing Creative Cloud for teams single app « Adobe Creative Cloud

          http://www.adobe.com/aboutadobe/pressroom/pressreleases/201308/080113AdobeCCSingleApp.html

          Regards

          Rajshree

          A
          apostolost21308791
          Participant
          June 12, 2015

          I hope this is the right place for my question:

          I am subscribed to the monthly-paid CC scheme for photographers (PS+LR), activated on two machines. While the newest LR was upgraded on the Mac, I still wait for this on the PC. Why is that so?

          Thanks

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