credit card payment problems

Report · Nov 19, 2013

I've tried contacting Adobe over chat to try and resolve this, but the chat applet just hangs each time I've tried it (tested in Safari and Chrome browsers on a 2013 Macbook pro running Mavericks) I've got a couple of messages from Adobe indicating that they couldn't take payment from my credit card. Same credit card that they've been using for over a year. I spoke to the credit card company, they say there is no problem with the card and that Adobe has not tried to take payment. I got them to check twice, so they are 100% sure that this is the case.

There doesn't seem to be any point in re-entering the credit card details, it's a corporate credit card and nothing has changed.

I can't find a telephone number to speak to Adobe about this and the emails sent to me are from a "noreply" email address.

Help! How do I speak to someone to find out what the problem is and fix it?

Report · Dec 19, 2014

Hello, i have same problem. someone can help me?

Report · Jan 07, 2015

Hi, I am also experiencing the same issue - Credit card is accepted elsewhere, and bank says that there isn't any problem - what can be done about this?

Report · Jan 07, 2015

I have raised the concern with the billing department, I shall update you accordingly, do feel free to inquire.

Regards

Rajshree

Report · Mar 23, 2015

FEEL FREE TO SOLVE THIS PROBLEM ONCE AND FOR ALL MRS RAJSREE!

Report · Jan 07, 2015

The team working on your issue has requested you to contact the Bank & confirm if there are any restrictions with recurring transactions.

Awaiting response from you.

Regards

Rajshree

Report · Jan 07, 2015

Hi,

The bank has never implied any restrictions, I'm trying to use a new credit card. However I use the same credit card for other monthly subscriptions, and it didnt get declined.

Kind Regards,

Xandru

Report · Feb 07, 2015

Hi Rajshree,

I have the same problem, adobe can't deduct money from my credit card (january bill), I have tried calling and chatting but nobody can help me.

Do you have any tips, OR can offer help?

most thankfull

G

Report · Feb 07, 2015

Yes, try another credit card... By me it works.

Swenia

Report · Feb 08, 2015

The Credit Card could not be authorized, I am sorry I would also suggest to change the card & try.

Regards

Rajshree

Report · Jan 14, 2015

The concerned Team has requested to place the order again after clearing the browser’s cache and cookies as we cannot see any new orders been placed by you.

Regards

Rajshree

Report · Jan 14, 2015

All is fine now. Thank You!!!!

Report · Jan 14, 2015

Anybody tried paying subscription via Paypal? Might be a safer approach.

Report · Jan 14, 2015

Not placed any new orders at all. All is fine now. Beverly sorted it out.

Sent from my iPad

Report · Jan 19, 2015

Me too. What's happening? I'v got a meeting tomorrow and need to be able edit on premier pro

Report · Jan 19, 2015

The new credit card detail has been updated in our payment portal, it takes about 24 hours to get the charge processed.

Please let us know if it still does not activate the CC.

Regards

Rajshree

Report · Jan 19, 2015

Anybody tried paying subscription via Paypal? Might be a safer approach

Report · Jan 19, 2015

(it takes about 24 hours to get the chargé processed) I've had that message for a week! But still no result. And I got meeting tomorrow

what's happening with adobe creative cloud???

Report · Jan 19, 2015

For the record: Credit card is accepted elsewhere, and bank says that there isn't any problem - what can be done about this?

Report · Jan 19, 2015

For the last days when I've tried to "manage account" I got this message " Sorry this page is not availabe".

And I've also got an Adobe invoice pdf, where it says that the "amount is paid"

If you need the invoice number:

EN2014005287835

And the customer:

209685731

If Sorry, this page is not available

Report · Jan 20, 2015

The payment has been successfully taken for AD005635203SE on January 20th 2015. Please check if you are able to work with it.

Regards

Rajshree

Report · Mar 23, 2015

Really?? So how about making my payment work????

Report · Jan 11, 2015

I'm just gonna add my same problem to this thread, seems Adobe is answering people here. What is the best way to have Adobe take my money for my service... Can Adobe please fix their credit card portal for taking payments? My other card expired and I tried updating my payment and it does nothing. I can't get any work done, been trying to update my card for a month and now my service is shut off. PLEASE ADOBE HELP!

Report · Jan 13, 2015

The payment was successfully charged on Jan 12 2015 11:16:59 AM.

The CC is also active, please let us know if you have any further issue, you may also contact Adobe Support at http://helpx.adobe.com/in/contact.html

Regards

Rajshree

Report · Jan 19, 2015

My CC subscription is shut off. Adobe didnt take any money even when I change credit card details. What happen?

Report · Jan 12, 2015

The problem with payment return again. My CC subscription is shut off. Adobe didnt take any money even when I change credit card details. What happen?