Deleting Credit Card Details

[NinjaMeegz]

Is there still no way to completely remove my credit card details form the adobe database??

The only option I had was to edit it, or to add a new one - No option to remove it entirely.

[kglad]

there has to be a payment method as long as you have an account.

[NinjaMeegz]

I have ended my subscription, yet when I go to renew it, I can see that adobe has saved my credit card details and I cannot remove them. How is this ok?! 

[kglad]

are you trying to renew your subscription or delete your account?

[NinjaMeegz]

I want my card details gone. I may renew my subscription in the future but for now, I want my card details off adobe's database.

[kglad]

that's not possible.

[NinjaMeegz]

Incredibly dodgy practice on behalf of adobe. The product is already expensive, tonnes of glitches, plus the inability to remove credit card details... I think it's time to move on from adobe. 

[kglad]

then you can remove your cc details by deleting your account.

[beaujturner]

Everyone should move one. I have to pay $76 to cancel a 19.99 a month subscription. They are criminals and scum.

[kglad]

yes, there's a penalty for cancelling. an annual subscription before your obligation expires.

[beaujturner]

And your point?

Here is an article about the FTC coming after Adobe for thier "obligations".

Like i said, criminals.

[beaujturner]

https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executive...

[kglad]

the point is for others to realize there's a reason the monthly payments for the annual subscription are much less than the monthly subscription payments.  ie, pay attention to your agreements.

[beaujturner]

I've been paying monthly after taking a reduced rate for a few months, so I have no idea what you're talking about when you say annual subscription. So the point is, kglad, that Adobe is being invesitgatied by the FTC for it's practices and terms of service that's I also hate and have had to deal with, and you can dance and spin as much as you want but it's sleezy and.... criminal.

Have a fantastic day.

[kglad]

if you really don't know what i'm talking about, yet - good luck.

and, as mentioned, i was posting for others

[Guest]

how do cancel my account! this is the only option left to me since i cant remove my remaining credit card

[kglad]

@Deleted User 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Ladybug Loves]

Using live agent chat, they quickly removed our extra credit cards.  The agent was very helpful and prompt.

[kglad]

@Ladybug Loves 

excellent.  thanks for that.

[Shivangi_Gupta]

Thanks for sharing it with the community.

Give us a shout if you have any other questions.

Cheers,

Shivangi