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Double Charged Me then Cancelled Substance 3D Collection

Community Beginner ,
Dec 04, 2021 Dec 04, 2021

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What a wild business logic to not only double charge everyone, but to then block access to the services that we are double charged for > after 9+ hours in chat tech support with Adobe. 9+ hours of a circle  game.

 

This is the grossest business practice

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Community Beginner ,
Dec 04, 2021 Dec 04, 2021

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  • I purchase 1 Year Access to All Apps on Aug. 8th 2021
  • I purchase 1 Year Access to Substance 3D Collection on Nov. 23rd 2021 (holiday special pricing)

 

  • I notice I was dcharged two times / two different order numbers for the 1 Year Substance 3D Collection on Nov. 23rd 2021
  • I notice I was charged again for 1 Year access to All Apps on Nov. 26th 2021

 

  • I go into a text chat with Adobe support for 8+ hours and Adobe promised to correct the situation and to refund all those double charges. 
  • Today, Dec 4th 2021 I notice I am blocked from accessing Substance 3D Collection. I go into a few more hours of text chat support with Adobe - and get the run around and all kinds of new chaos.  
    • Then Adobe text chat support says they never received my payment ( I have all the paperwork / proof showing that I was charged ) Even the adobe account shows a list of all the charges, plus my bank accounts, plus the invoices, etc.  
    • Adobe proceeds to create more and more chaos in the text chat support - as if they can't keep up with their own stories about double charging me , then at the end says they 'are going to cancel the subscription' that I obviously paid for.  Told me to go pay for the subscription again if I want to use the Substance 3D Collection.  What the what???
  • I look at my Adobe Account and notice that within seconds of that adobe text chat support, they removed one of the services order number that I had paid for!!!????  I still have screen shots, bank statements, etc.  
  • Now , they added a third order number as a 'credit' for One Year access to Adobe All Apps!!!!???? What the What????

I was begging to just get access to what I paid for and to stop double charging me. 10+ hours in adobe text chat support circle round & round chaos hell.   This is such a scammy gross business practice 😕  

 

 

 

 

 

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Community Beginner ,
Dec 04, 2021 Dec 04, 2021

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only option is to cancel all adobe subscriptions and never sharing payment details with adobe scammers.

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Community Beginner ,
Dec 04, 2021 Dec 04, 2021

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Community Beginner ,
Dec 04, 2021 Dec 04, 2021

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Thank you Adobe for forcing me to go with different companies. Your business practices are seriously gross , exploitive and yes, even abusive.

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Community Expert ,
Dec 04, 2021 Dec 04, 2021

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Sorry for your frustration, @MoniGarr.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and update your Active Case # with relevant details. 
https://account.adobe.com/support

CONTACT ADOBE SUPPORT and ask for a supervisor:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Fellow product users in this user-to-user forum can't help you with an account / billing problem. 

I hope you are able to resolve the billing issue soon.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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