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Isi5ECD
Participant
October 25, 2021
Answered

Early Cancellation Fee

  • October 25, 2021
  • 4 replies
  • 6754 views

I tried to cancel my plan as I am not using as I expected so I won't need it anymore.

When I tried to cancel my plan, it tells me to pay an early cancelation fee as I have a annual plan with cheaper rates. 

The thing is, when I subscribed to this plan, I was NOT given another option with a not-annual plan. And it was not clear enough this was a yearly plan with cancellation fee.

I am trying to contact the customer service, but it looks impossible on this website to get a contact number, chat or email address.

Can anyone help? Has anyone had similar a issue?

 

Thanks!

    This topic has been closed for replies.
    Correct answer Nancy OShea
    quote

    I was NOT given another option with a not-annual plan.

    =========

    @Isi5ECD,

    Most plans require a 12 month (Annual) commitment. 

     

    You had 14 days to cancel and request a refund.  After that, there is a 50% early termination fee of remaining months owed. 

     

    To avoid cancellation fees, wait until your 12th month of service to cancel.  Or quit now and pay the fee.  Your choice.


    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    4 replies

    K
    Kamil219635742ybw
    Participant
    November 27, 2021

    This is a joke... I tried adobe for a month. I dont like it. Now I want to cancel my subscription and I need to pay 99$ fee. I hate this company. [Irrelevant remarks removed by moderator.]

     

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 27, 2021

      How do I Cancel my Subscription?
      https://helpx.adobe.com/manage-account/using/cancel-subscription.html
      ===============
      Subscription & Cancellation Terms:
      https://www.adobe.com/legal/subscription-terms.html

      CONTACT ADOBE SUPPORT:
      ================
      Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

       

      Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      October 25, 2021
      quote

      I was NOT given another option with a not-annual plan.

      =========

      @Isi5ECD,

      Most plans require a 12 month (Annual) commitment. 

       

      You had 14 days to cancel and request a refund.  After that, there is a 50% early termination fee of remaining months owed. 

       

      To avoid cancellation fees, wait until your 12th month of service to cancel.  Or quit now and pay the fee.  Your choice.


      How do I Cancel my Subscription?
      https://helpx.adobe.com/manage-account/using/cancel-subscription.html
      ===============
      Subscription & Cancellation Terms:
      https://www.adobe.com/legal/subscription-terms.html

      CONTACT ADOBE SUPPORT:
      ================
      Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

       

      Nancy O'Shea— Product User & Community Expert
      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      October 25, 2021

      Hi @Isi5ECD,

      To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
      thatsmauri
      Community Expert
      thatsmauriCommunity Expert
      Community Expert
      October 25, 2021

      At least on the Checkout page it tells you which plan you have chosen - example:

       



       

       

       

       

       

       

       

       

       

       

       

       

       

      The subscription terms can be found here:

       

      Contact Adobe Customer Care for assistance here:
      » https://helpx.adobe.com/contact.html

      Click the 'circle with a speech bubble' icon on the right hand side to initiate a Chat.

        I
        Isi5ECDAuthor
        Participant
        October 25, 2021

        Thanks thatsmauri.

         

        When I use this link,  it takes me to the general page and there's no way I can contact the customer service directly.

        I am pretty sure I did not have the option to choose a plan. Or, at least it wasn't clear enough. 

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