Skip to main content
Participant
December 26, 2019
Answered

Error when trying to verify my account via email

  • December 26, 2019
  • 1 reply
  • 1471 views

I made the mistake to type one letter less when getting registered with my iCloud account on the Creative Cloud desktop window. Now I cannot verify that email cause it does not belong to me but to another person and I don't have access to that email to confirm. Now, when I open Illustrator or Photoshop I wish to log out and access with the right email account but the only two options I see are either "Get verified and continue" or "resend verification email", so basically I'm stuck at this point and I don't know what to do. Help!

This topic has been closed for replies.
Correct answer John T Smith

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 26, 2019

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html