Extra charge requested

[Kasrev]

Extra charge requested

[kglad]

do you have a question or problem?

[Kasrev]

Extra payment appears even though I didn't purchase any plans.

[Kasrev]

Im student. Pls help me. If it is paid too much my family may not buy me an adobe membership again

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Kasrev]

I try to cancel 2nd plan, but I see a price of 1200 TL 😞 

[Kasrev]

I started uploading videos to social media, but I don't even earn money.

[kglad]

contact adobe support and plead your case.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Kasrev]

And the 2nd plan was paid on January 6 and will be paid on January 18 ????

[Kasrev]

The ways you show don't work

[Nancy OShea]

Use another web device & browser that accepts cookies and does not have script blockers or VPN enabled.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

[Kasrev]

Virtual assistant does not help and this link https://helpx.adobe.com/contact.html?rghtup=autoOpen

[kglad]

you can't use a phone?

[Kasrev]

I can use but virtual assistant doesnt help me

[Kasrev]

Please cancel plan 2

[Kasrev]

Cancel the 282 TL plan, pls.

[kglad]

these are user forums. contact adobe support and make your request.

[kglad]

again, type agent to bypass the virtual assistant.