Forgot to cancel free trial

[Frederik256292974fv5]

So as the title says, I completely forgot to cancel my two-month free trial and now I'm signed up to the yearly subscription with monthly pay.

I didn't intend to sign up for the yearly subscription and would like to request a refund, but there's nothing helpful on Adobes website.

I have not used the product since the subscription plan changed, so I'm hopeful to get my subscription cancelled with no fees.

I'm currently not in a financial position to pay this much each month and might get me kicked out from my apartment if this issue will not be resolved.

Sincerely 

Frederik

[Shivangi_Gupta · Accepted solution]

Hi Frederik,

We appreciate you writing in. Free trial for Adobe Creative Cloud applications is provided for one week only and not two months. We believe this was the reason you got enrolled for the yearly subscription. Ideally, this case does not qualify for the refund however, If you still wish to discuss this further, you can always contact our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

I hope it helps.

Regards,

Shivangi

[Frederik256292974fv5]

Hi Shivangi

Thank you for your reply.

I am sure you can help me out here. This is causing a major headache. The link you sent me directs me to a bot and I cannot get any information from it on how to request a refund.

As per my first message, I was offered an additional two month trial when wanting to cancel my one week free trial. Of course I agreed but apparently I agreed to sign up for a year long subscription as well. I do not feel fairly treated, and as you can hopefully see, I have not used your software once in the two month additional trial nor have I planned to use it since I do not do this kind of work. 

I know this is probably not in your policies, but I am hoping that you can make an exception to maintain your good costumer service and cancel my subscription and refund my now one-month pay. 

Sincerely 

Frederik

[Shivangi_Gupta]

Did you follow the complete flow? If the bot is not able to help you, it gives you an option to chat with an agent. I personally tested it a minute ago.

Would you like to give that a try?

[Frederik256292974fv5 · Accepted solution]

I tried and ended up with a costumer service assistant and the issue has been resolved. Thank you 

[Shivangi_Gupta]

Sounds perfect! Give us a shout if you have any other questions.

Cheers,

Shivangi

[Jerome_Makiti3105]

What if you simply just wanted to try the product, but forgot to cancel. So you make the payment for the month and then proceed to cancel. Why are you then charged a large amount for a cancellation fee when you didn't even use the product and just wanted to try it? Why am I enroilled for a yearly subscription when I only went for the trial?

[kglad]

@Jerome_Makiti3105 

you can plead your case to adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Jerome_Makiti3105]

Thank you very much. I managed to get a hold of an agent and my issue was resolved.

[kglad]

@Jerome_Makiti3105 

good to hear, and thank you for the update.

[John T Smith]

>Why am I enroilled for a yearly subscription when I only went for the trial?

Because you agreed to the terms

When you 'click to agree' to the subscription terms while starting a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And the difference between an actual Monthly subscription and Annual paid Monthly

[Jerome_Makiti3105]

No, I didn't not. I cannot agree to something I was not aware of or conscious of. I simply just wanted an illustrator trial and that's it. Normally I would get an alert that the trail has ended, but that didn't happen. 

Anyway, the issue has been resolved. Thank you