fraudulent behavior related to your subscription - creative cloud cancel -

[Olimpos Medya]

My Adobe Creative Cloud 1-year subscription purchased on March 4, 2024 was simply canceled. There is no refund or option to reactivate the account!

As soon as the news came out that there would be an increase for Turkish users, I purchased a 1-year account on the adobe site at the price before the increase.

Today I received the following e-mail:

We are reaching out to let you know that our fraud prevention experts have identified fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. Your subscription has therefore been canceled and you will no longer have access to the Adobe apps and services covered by your subscription.

For more information, please contact our dedicated customer support line at 00800-4488-23640.

Best regards,
Adobe Genuine Product Team

Now there is no 1-year subscription defined in my account. You took my money? This policy of a company like Adobe is wrong! I want my account reactivated! When I write to the support team, I get the answer to contact your bank. The money has left my bank, it has been transferred to adobe. The bank has nothing to do about it.

Has anyone else with this problem solved it? What is the solution? Or did he steal our money and should we just accept it?

Note: I live in Turkey, I use the account on 1 computer, it is not a shared account!

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

[kglad]

let us know what adobe support says.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

[Berke.]

Exact same situation, also in Turkey. I'm awaiting email from adobe support, I suggest that you also contact them.

hopefully this is just an error, because there are so many others in the same situation.

[kglad]

@Berke. 

keep us updated.

[denizhoca]

Hi Berke, is there any changes? I have the same issue 😞

[Berke.]

Not yet, awaiting mail from adobe.

[denizhoca]

I called my bank YKB and opened fraud case. I will re subscribe..
I am sure Adobe wont take action to correct the mistake bec. they did on purpose. 

[kglad]

@denizhoca 

did you contact adobe support?

[chndmrl]

same here, also from turkey.

I guess it has happened to the people who purchased/renewed their subscriptions in March before price increase. 

[Olimpos Medya]

!!! UPDATE !!!

Adobe activated the account again. Provided 1 extra month of free CC.

Those who have problems can contact support.

[Peru Bob]

@Olimpos Medya 

Thanks for posting that.

[chndmrl]

Same here, thanks to support team. I wonder what happened the trial that I've started? 

did you start any trial after cancellation in first place?

[kglad]

@chndmrl 

make sure you cancel that trial or you be billed for it (when it rolls-over into another subscription)..make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[colin37597608xklv]

My monthly subscription was ongoing with no issues when suddenly £238.75 was deducted from my bank account, i contacted Abobe via web chat and was told they did not deduct the monies, after 4 attempt`s to get it sorted and proof that they did take £238.75 they said they would refund me but didn`t, saying no account excisted  , finally got a refund and was told another  users  email account was in place with my card details ( That`s fraud i said) i asked for the email address they told me no, (Data protection) , so got another email saying account does not excist ! So i look forward to the same hassel next year !

[kglad]

with fraudulent charges, contact your credit card issuer and report the fraud.