Free Trial Payment

[Andre319]

I installed Adobe Premier Pro (month subscription) free trial of seven days on march 19th and canceled the subscription on march 25th, the seventh day. Despite this I later found a payment of €36.59 for Adobe. Why?

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

[kglad]

was that payment later refunded?

if not, contact adobe support per @Peru Bob 

[Andre319]

no, unfortunately

[kglad · Accepted solution]

@Andre319 

did you contact adobe support?

[Andre319]

yes, but i have no active subscriptions, so i cant't communicate with a person

[Andre319]

i finally managed to contact a person! Maybe we found a solution! Thank you too!

[kglad]

you're welcome.

[ionut_0022]

Same probleme here , do you have an idea where to create an complain to the support? Sadly only presetted answers 

[kglad]

@ionut_0022 

did you have an annual subscription that you cancelled prior to the end of your subscription period?

[ionut_0022]

No, just the 7 days free trial and afterwards the first month payment but i found out in the first day of trial that i can t use the app for my phone. I now cancelled the subscription but i can use it to at least go to support 

[kglad]

if you cancel during the free trial, you shouldn't be billed and if you are billed, you're entitled to a refund.

and, if you cancel within one week of your trial ending, you're entitled to a refund.

because it's not clear when you cancelled, or even if you cancelled, it's not clear whether you're entitled to a refund.