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Free Trial Payment

Community Beginner ,
May 17, 2023 May 17, 2023

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I installed Adobe Premier Pro (month subscription) free trial of seven days on march 19th and canceled the subscription on march 25th, the seventh day. Despite this I later found a payment of €36.59 for Adobe. Why?

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correct answers 2 Correct answers

Community Expert , May 17, 2023 May 17, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert , May 18, 2023 May 18, 2023

@Andre319 

 

did you contact adobe support?

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Community Expert ,
May 17, 2023 May 17, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
May 17, 2023 May 17, 2023

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was that payment later refunded?

 

if not, contact adobe support per @Peru Bob 

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Community Beginner ,
May 18, 2023 May 18, 2023

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no, unfortunately

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Community Expert ,
May 18, 2023 May 18, 2023

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@Andre319 

 

did you contact adobe support?

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Community Beginner ,
May 18, 2023 May 18, 2023

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yes, but i have no active subscriptions, so i cant't communicate with a person

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Community Beginner ,
May 18, 2023 May 18, 2023

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i finally managed to contact a person! Maybe we found a solution! Thank you too!

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Community Expert ,
May 18, 2023 May 18, 2023

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you're welcome.

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