Grace Period For Student Discount

[Adora32954459kjbg]

Hey everyone I've had adobe for the past 2 years while I've been a student but this year I graduated and I was told I would get a grace year where I would keep my student discount but my prices have jumped to the full price I was just wondering if anyone could help me here thanks 🙂

[kglad]

Adobe provides an education discount on Creative Cloud All apps plan. This discount is offered exclusively to enrolled students and university staff. After a student graduates from school, the student receives a grace year on the education price.  

Graduated students receive an email notification about the upcoming price increase thirty days before the contract renewal date.

The notification includes information about: 

• Upgrade price
• Upgrade date
• Education status verification link to confirm student status and an extended student discount
• Link to Account Management where you can manage your subscription

If the education status is not verified after the grace year, the subscription is upgraded to a higher non-education price on the contract renewal date.

[Adora32954459kjbg]

I don't know if I am being dumb or something but I don't have an email like that I have an email about the renewal of my subscription but nothing talking about my student discount thank you 🙂

[kglad]

ok.  contact adobe support.  try chat first, but if you have no subscription or your subscription was managed by your school you may need to use twitter/x.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Adora32954459kjbg]

Thats great thank you I will try contacting them now 🙂

[kglad]

sure. update this if you have time.

[Adora32954459kjbg]

okay so apparently there is a fault with the customer support so I can't contact them but when I asked about the grace year all they goculd give me was a promotinal price but I never found out what that was due to the outage so I'm not sure what to do now

[kglad]

what problem is there with customer support (and what country are you in)?

[Adora32954459kjbg]

"Our customer support agents are experiencing many of the same tool issues, and it is creating long wait times." This is the last message they sent me before closing the chat also I'm in the UK

[kglad]

retry later and/or try twitter/x

[Adora32954459kjbg]

okay thank you

[kglad]

no problem.  update...

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

[Adora32954459kjbg]

Thank you yea sorry I didn't really know where to post about this its my first time using the forum

[kglad]

no problem.  did that first post answer your question?

[Kanikas]

Hi,

We're glad, suggestions from @kglad helped you someway. We hope you were able to resolve the issue and get the promotional pricing.

Let usknow if you have any other questions.

Thanks

Kanika