How can I stop using Adobe

[Sewam]

Hi everyone..I have a PROBLEM... I bought Adobe Photoshop last month but by mistake I mispelled my email.All the codes are been sent there. to that email and I don't access to it.I wont to stop the process and start again but with my right email..How can I do that? and I found that each month they are getting money from my card.. How can I stop them?

[Guest]

Moving to the Account, Payment, & Plan forum from Photoshop

[Sewam]

Hi ,

Thanks I will try your steps ..I hope it works.

[Manan Joshi · Accepted solution]

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

[Rosemary29431980od1s]

I want to uninstall Adobe.  HELP!  How can I do this?

[kglad]

@Rosemary29431980od1s 

you want cancel or subcription or clear your computer of adobe files or both?

[Rosemary29431980od1s]

Both. The problem is whenever I tune into my ZOOM class for yoga on Sunday mornings, about half way through the Adobe screen pops up and wants me to either install or uninstall and it creates a mess on my screen and sometimes I loose connection with the class. I want nothing to do with Adobe as a result.

Thanks for your help so I can uninstall this monster that seems to have a mind of its own.

<personal info removed- kglad>

[kglad]

to uninstall:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

[kglad]

to cancel your subscription:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[kglad]

these are public forums.

do not reply via email or remove your signature before replying.