How can I use redeem code when I already have a subscription.

New Here ,
May 11, 2022 May 11, 2022

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When I bought a new computer, I got a redeem code for a free 3 month subscription, before that I had a subscription with a monthly fee. How can I use this offer now? Do I have to cancel the paid subscription and enter the code? Thank you for your help.

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Adobe Employee , May 11, 2022 May 11, 2022
Hi there,  Please see this link to understand how you can redeem a code if you have an active subscription: https://helpx.adobe.com/download-install/kb/redemption-code-help.html Hope this answers your query.  Thanks  Kanika 

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Adobe Community Professional ,
May 11, 2022 May 11, 2022

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Moved to Account.....forum.

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi there, 

 

Please see this link to understand how you can redeem a code if you have an active subscription:

 

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

 

Hope this answers your query. 

 

Thanks 

Kanika 

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Adobe Community Professional ,
May 12, 2022 May 12, 2022

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no, do not cancel.  you can add your code to extend your current subscription per the link in @KanikaS's message.

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