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How can I use redeem code when I already have a subscription.

Forum|Forum|3 years ago
May 11, 2022
3 replies
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When I bought a new computer, I got a redeem code for a free 3 month subscription, before that I had a subscription with a monthly fee. How can I use this offer now? Do I have to cancel the paid subscription and enter the code? Thank you for your help.

How to

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Correct answer Kanikas

Hi there,

Please see this link to understand how you can redeem a code if you have an active subscription:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

Hope this answers your query.

Thanks

Kanika

Adobe Expert

no, do not cancel. you can add your code to extend your current subscription per the link in @Kanikas's message.

Community Manager

Correct answer

Community Manager

Hi there,

Please see this link to understand how you can redeem a code if you have an active subscription:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

Hope this answers your query.

Thanks

Kanika

Adobe Expert

Moved to Account.....forum.