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7

How do I get Adobe.com to stop giving me the regional popup?

Explorer ,
Feb 21, 2024 Feb 21, 2024

Every single new page I visit on Adobe.com from elsewhere (i.e. Google) gives me a huge grey pop-up over the actual content I want that says "HEY WE KNOW YOU WANT TO READ THIS BUT THE INFORMATION MIGHT BE DIFFERENT IN YOUR REGION" even though I live in Canada and basically everything applies equally in Canada and the U.S. except pricing.

 

I am signed in. Adobe knows where I live, what currency I buy in, and what my IP address geolocation is. Why does the website not, I don't know, auto-detect this very obvious information I've already shared and act accordingly? Why doesn't my preference save? Who thought "giant grey pop-up over top of the content you want to see" was the right way to prompt the user?

 

This happens all the time on browsers across multiple devices, it's not that I don't have cookies enabled or something. It's an Adobe problem. 

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693 

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

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Explorer ,
Feb 21, 2024 Feb 21, 2024

Thanks. I'm not sure if this information is relevant to my question. 

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

what country is associated with your id

what country is on adobe.com

and what's the adobe website present to you when entering?

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Explorer ,
Feb 21, 2024 Feb 21, 2024

I am in Canada. The website I am visiting is Adobe.com, which is American. All of the information outside of pricing is identical. I get the regional popup overlaying all the content and it happens every single time. 

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

can you answer the 3 questions?

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Explorer ,
Feb 21, 2024 Feb 21, 2024

I did. I can repeat the information. The country associated with my ID is Canada. I am visiting Adobe.com, which defaults me to US. The website presents me the regional popup. 

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

then at this link, https://www.adobe.com/international/selector/  you put canada, but are still seeing the usa site?

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Explorer ,
Feb 22, 2024 Feb 22, 2024

I have now. I've repeatedly provided my country information via the app, the website, my IP address, my account payment, etc. Maybe entering it on this other, unrelated website that's not linked from any of the other ones will work. If so, that's still a huge problem. 

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Community Expert ,
Feb 22, 2024 Feb 22, 2024
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after doing that, clear your browser cache and retry visiting adobe.com

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