Copy link to clipboard
Copied
Every single new page I visit on Adobe.com from elsewhere (i.e. Google) gives me a huge grey pop-up over the actual content I want that says "HEY WE KNOW YOU WANT TO READ THIS BUT THE INFORMATION MIGHT BE DIFFERENT IN YOUR REGION" even though I live in Canada and basically everything applies equally in Canada and the U.S. except pricing.
I am signed in. Adobe knows where I live, what currency I buy in, and what my IP address geolocation is. Why does the website not, I don't know, auto-detect this very obvious information I've already shared and act accordingly? Why doesn't my preference save? Who thought "giant grey pop-up over top of the content you want to see" was the right way to prompt the user?
This happens all the time on browsers across multiple devices, it's not that I don't have cookies enabled or something. It's an Adobe problem.
Copy link to clipboard
Copied
The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:
change your country on adobe.com, https://www.adobe.com/international/selector/
change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html
change currency - https://forums.adobe.com/thread/1999694
change store - http://www.adobe.com/store_selector/storeselector.html
change adobe.com website language - https://forums.adobe.com/thread/1999693
change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html
Copy link to clipboard
Copied
Thanks. I'm not sure if this information is relevant to my question.
Copy link to clipboard
Copied
what country is associated with your id
what country is on adobe.com
and what's the adobe website present to you when entering?
Copy link to clipboard
Copied
I am in Canada. The website I am visiting is Adobe.com, which is American. All of the information outside of pricing is identical. I get the regional popup overlaying all the content and it happens every single time.
Copy link to clipboard
Copied
can you answer the 3 questions?
Copy link to clipboard
Copied
I did. I can repeat the information. The country associated with my ID is Canada. I am visiting Adobe.com, which defaults me to US. The website presents me the regional popup.
Copy link to clipboard
Copied
then at this link, https://www.adobe.com/international/selector/ you put canada, but are still seeing the usa site?
Copy link to clipboard
Copied
I have now. I've repeatedly provided my country information via the app, the website, my IP address, my account payment, etc. Maybe entering it on this other, unrelated website that's not linked from any of the other ones will work. If so, that's still a huge problem.
Copy link to clipboard
Copied
after doing that, clear your browser cache and retry visiting adobe.com
Find more inspiration, events, and resources on the new Adobe Community
Explore Now