Participating Frequently

Answered

How do I get an actual person when Adobe overcharges me

Forum|Forum|4 years ago
August 23, 2021
4 replies
2086 views

I signed up for a photography package, Adobe charged me twice, once as Adobe.com Dublin IRL on the 17th August and a second time as Adobe Photography trial ADOBE.LY/BILLIRL. I go to contact a person but get a line of silly helps. How do you actually get a person!!!!!!!!! My Adobe account page should have a means for customers to get to an actual person if they overcharge me. All Adobe asks is 'did we not take your payment' then give some benign garbage. Why put an icon that says contact a person when there is no possibility of doing so.

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Correct answer Kanikas

Hi there,

I see you have an active subscription under the same ID as with forums. There wasn'tany double charge under this ID. You were only charged once till now.

Please get in touch with your bank if you see a double charge on your account.

Thanks

Kanika

Nancy OShea

Community Expert

For future reference, use a browser that supports cookies and does not have any script blockers. Log-in to your account below. Your invoice history is available online 24/7.

https://account.adobe.com/plans

If needed, you may CONTACT ADOBE SUPPORT below:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

D

defaultqrouka3t79erAuthor

Participating Frequently

Surprisingly when I log in with my corporate account I get a chat box. I realised I was charged on both accounts hence the double charge. I sorted it out myself. On my personal account a chat box never emerged despite using the same browser. Ho hum, sorted now. Kind of.

Abambo

Community Expert

That looks like one of the big IT mysteries. I can log in using both, my professional and my personal Adobe ID and as I'm an admin on my professional Teams account, I can contact support via both systems. But you have to know, that the support people you get on the chat are different ones, as problems in a managed IT environment are very different from problems in a small network environment.

ABAMBO | Hard- and Software Engineer | Photographer

Kanikas

Correct answer

Community Manager

Hi there,

I see you have an active subscription under the same ID as with forums. There wasn'tany double charge under this ID. You were only charged once till now.

Please get in touch with your bank if you see a double charge on your account.

Thanks

Kanika

LinSims

Community Expert

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Given that you are having issues getting past the AI, try typing "BILLING" in the chat window without the quotation marks to bypass it and be connected to the CSRs for account help.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

D

defaultqrouka3t79erAuthor

Participating Frequently

None of this works, there is no means to contact them from my account in any way. Ive tried to disable pop ups but nothing happens. I appreciate is public forum hence no personal data however it seems to be the only place Adobe lets me do anything personal! I have noted Adobe people sometimes comment on posts so was waiting for that.

M

Manan Joshi

Community Expert

If you don't see the chat popup then try using a different browser, computer or internet connection these things help resolve such an issue. You could also try contacting support using the phone option

https://helpx.adobe.com/contact/phone.html

-Manan

Ged_Traynor

Community Expert

Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

D

defaultqrouka3t79erAuthor

Participating Frequently

Thanks, there is no obvious way to get this sort of issue in front of an actual person. Hopefully I will get there, I hate dealing with companies like Adobe, all fine if its all fine, absolutely no interest in you if its not all fine.

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