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4

I cannot get my refund

New Here ,
Jan 31, 2024 Jan 31, 2024

My account didn't be refund

I'm a student and I used adobe produces within refundable period ,I canceled them and still didn't get any information about my refund from adobe .I tried to contact by email but cant , I cannot call directly beacause it's not a domestic calling . Please respond me for any advices about this problem

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

check your account, https:account.adobe.com

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024
LATEST

Refunds take time to process and reflect in the bank statement, give it a week or so before you enquire. If it is more than a week then contact Adobe support as mentioned by @kglad.

-Manan

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