I forgot to cancel free trial and now have to pay

New Here ,
May 16, 2022 May 16, 2022

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Can I get support, and someone cancel my trial subscription? I got notification that I have to pay. Please cancel my trial, I am not interested. Thanks

 

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correct answers 1 Correct answer

Adobe Community Professional , May 16, 2022 May 16, 2022
Hello @stefand84820336, You will have to either cancel it yourselves or get it done by contacting support. These are forums for peer to peer communication and is not an official channel for support. Look at the following link for information on how to cancel your subscription. https://helpx.adobe.com/manage-account/using/cancel-subscription.html If the information does not help, then you need to contact support. To contact support see the instructions given at the link below https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032...

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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Hello @stefand84820336,
You will have to either cancel it yourselves or get it done by contacting support. These are forums for peer to peer communication and is not an official channel for support. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
May 16, 2022 May 16, 2022

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The following pop up does not come to start a chat with an assistant either I do not find any email listed.

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi Stefan,

Thanks for writing in. What would you like to contact support for? We'd like to offer help.

However, you can always contact our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

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New Here ,
May 17, 2022 May 17, 2022

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Okay, but how? It doesn't allow me. Please give me one email adresse that I can contact

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New Here ,
May 17, 2022 May 17, 2022

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Or can you just cancel my subscription. Your system does not allow me to do it.

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Have you followed the steps mentioned in this article? https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

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New Here ,
May 17, 2022 May 17, 2022

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I have already seen that. That is not what I asked for by the way. Can you please give me an email adress for contact support? the chat bot is not working.

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Stefand, I am sorry but e-mail is not considered a secure method for managing memberships.  As has already been discussed please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen and a member of our support team will be happy to assist you.  If the chat window fails to open, or is unresponsive then please use a different device to contact us.

 

It is very likely that your inability to contact our chat team and to complete the instructions listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html is related, Stefand.  I would also recommend trying a different device to complete the instructions listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to self-cancel your active Creative Cloud membership.

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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Wait on that page for a bit the chat popup will open automatically. You don't need to click on any of the links on the page. If the chat popup does not open then as I mentioned disable all the ad/script blockers and firewalls, if it still does not show up change your browser/device/network. I just checked the link on Safari on my MAC and the chat popup did open.

Also do try contacting via Twitter, the account is quite active there.

-Manan

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New Here ,
May 17, 2022 May 17, 2022

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Please cancel my subsription, I am no longer interested.  And do it you guys, don't ask me to do it manual pls.

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Please do not create duplicate threads for the same issue. We are communicating in another thread already.

 

Note: I'm locking this thread.

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