I forgot to cancel free trial and now have to pay

Forum|Forum|3 years ago
May 16, 2022
4 replies
1769 views

Can I get support, and someone cancel my trial subscription? I got notification that I have to pay. Please cancel my trial, I am not interested. Thanks

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Correct answer Manan Joshi

Hello @stefand84820336,
You will have to either cancel it yourselves or get it done by contacting support. These are forums for peer to peer communication and is not an official channel for support. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

S

stefand84820336Author

Participating Frequently

Please cancel my subsription, I am no longer interested. And do it you guys, don't ask me to do it manual pls.

LinSims

Community Expert

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

S

stefand84820336Author

Participating Frequently

The following pop up does not come to start a chat with an assistant either I do not find any email listed.

Shivangi_Gupta

Community Manager

Hi Stefan,

Thanks for writing in. What would you like to contact support for? We'd like to offer help.

However, you can always contact our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

S

stefand84820336Author

Participating Frequently

Okay, but how? It doesn't allow me. Please give me one email adresse that I can contact

M

Manan Joshi

Correct answer

Community Expert

Hello @stefand84820336,
You will have to either cancel it yourselves or get it done by contacting support. These are forums for peer to peer communication and is not an official channel for support. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan