I have had my Photography Plan for over 1 year but cancellation prompts a $65 charge.

[jamesr79732407]

I've been paying for my Photography Plan since November 2021. But if I go to cancel the plan, I am told there will be a cancellation fee of $65. But on Adobe's site, it says that after 12 months there is zero charge. So why am I being told I'll be charged this cancellation fee?

I have tried to find a way to contact Adobe about this but their Support page does not offer a way to contact support agents. Dreadful UI.

[kglad]

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[jamesr79732407]

OK thanks. Can you comment on the billing error?

[kglad]

i don't know that you have a billing error.  it depends.

bottomline(s):

1. these are user-to-user forums. we have no access to what you have or what your cancellation terms are/were.

2. you need to discuss this, but not here.  discuss with adobe support.  make your case there.

[Nancy OShea]

Log-in to your account below.

https://account.adobe.com/plans

When is your current plan's renewal date?

To avoid a 50% early termination fee, wait until your 12th month of service to cancel, before it auto renews for another year.  Set a reminder on your smartphone or Google Calendar.

Hope that helps.

[Nancy OShea]

So why am I being told I'll be charged this cancellation fee?

By @jamesr79732407

========

I'm guessing because you didn't cancel in your 12th month (November) and it auto renewed for another year beginning in December?  

Adobe customer support handles matters such as this on a case-by-case basis.  If you're nice, the agent might be persuaded to waive the cancellation fee.

Good luck!

[Test Screen Name]

We would expect this, since the 12 month terms renews each year, and the fee is half what is left in the current year. But you say on Adobe's site it says that after 12 months there is no charge for cancelling this plan. Can you please share a link. If Adobe are indeed saying this, even by mistake, you may have a strong case. 

[kglad]

note to other experts: the cancellation terms after the first year have varied. there was a time cancellation any time after the first year was allowed. 

[Nancy OShea]

In the US/North America, it has always been "cancel in your 12th month, before it auto-renews."  Other regions may have different cancellation terms.  If so, it will depend on where the OP resides. 

[kglad]

@Nancy OShea 

i disagree. 

[Nancy OShea]

Whatever...

This is what it has been since 2012:

"Cancellation Terms

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

* Specific countries require cancellations to be made only by contacting Customer Support. See the list of countries here."

https://www.adobe.com/legal/subscription-terms.html#01

[Abambo]

That's around 5 years past!

[Nancy OShea]

That's around 5 years past!

By @Abambo

======

Not sure what you mean.  That's the written policy as it appears on the website today (in North America).

Happy New Year!

[jamesr79732407]

This is absolutely crooked. The payments are made on a monthly basis. So why would there be an annual renewal of a cancellation fee? Just to scam users, nothing more. Revolting.

[Nancy OShea]

It's a 12 month (annual) subscription term.  Adobe doesn't increase your price for 12 months if you you agree to pay for 12 months. 

Alternatively, you can buy just Photoshop for one month at a time at a higher monthly price. Cancel anytime, no fee.

[jamesr79732407]

I refer you to the chart I posted previously. It's a scam. There is no rational reason why an "early cancellation fee" should reset from 0 if it held for longer. You know it's a scam, too.

[Abambo]

You start a new year, if you do not cancel. It's what it is, but it's like this in the conditions. There is a lot of criticism  for this from unhappy users. Go to support and negotiate your way out!

[jamesr79732407]

Adobe should not have such crooked practices. Are they a used car dealership or a software innovator?

[kglad]

@jamesr79732407 

stop wasting your time arguing here.  these are user forums and nothing said here is as important as what you hear from adobe support.

again there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[jamesr79732407]

People who read this forum should know it's a SCAM. Adobe are scamming their own users. They think they have a monopoly on the software, so they are squeeze their users with dirty tricks. They hate all of you, and think you're dumb sheep. It would be so great if everyone canceled their subscriptions at the same time, and Adobe's cash flow dried up lol they would come begging for our business.

[Nancy OShea]

Adobe employs 26K people and has 26 million subscribers worldwide.  The majority of customers understand the TERMS they agreed to. 

Perhaps a few don't. But that has less to do with Adobe's business model and more to do with... [fill in the blank].

a) I didn't read the TERMS.

b) I read the TERMS but didn't understand them.

c) I don't care about the stinking TERMS.  I just want things my own way. 🙂

Goodbye & best of luck.  I hope you find what you're looking for.

Happy New Year!