I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

[jordematthews]

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

[kglad]

@Go11540 

what problem are you having?

[BillyCollinsTTP]

I was again forced today to reset. I've been ranting to Adobe Care on X and this was their main reply... Still doesn't answer why I have this issue (one device, 2FA on). 

Bare in mind there's no valid safety concern or reason for this force signout and reset. 

"I understand your frustration. Adobe takes proactive account security measures, such as password resets, to help safeguard users. If your password was reset by Adobe, this was the result of a proactive security measure intended to help safeguard your account. ^IS"

I'll update if they suggest an actual solution but it's genuinely mind boggoling that no one from Adobe seems to want to actually find a fix and help. As a paying customer the help is non-existant for an issue that clearly affects a lot of people given the original thread was June 2024 and it's now Feb 2025.

[BillyCollinsTTP]

UPDATE FROM ADOBE REGARDING BEING FORCED TO CHANGE PASSWORD:

Hi Billy, we haven't forgotten about you! Our internal escalation team confirmed earlier today that the password reset issue has been fixed and everything should be good to go now. ^EG

Thank you for the reply. Does this relate to my account in particular or across the board as I’m in a forum and will update others with this issue also if it’s globally?

Great question Billy! This issue was fixed across the board, not just specific to your account. So others experiencing the same problem should now see it resolved as well. ^EG

I've told them I'll keep my eyes peeled if I keep being forced to change my password.

Fingers crossed....

[kglad]

@BillyCollinsTTP 

thank you for that info.

[rachelcenter]

same issue over here. started out of nowhere when I've been using this program for months and years without issue. makes no sense. I even cleared out some logins. and followed these instructions (see link) and the issue went away for a few weeks then came back https://community.adobe.com/t5/download-install-discussions/premiere-keeps-telling-me-quot-your-adob...

[kglad]

@rachelcenter 

do you have a teams/enterprise subscription?

[rachelcenter]

i dont think so. because i dont know what teams/enterprise is. however i was freelancing with a company well over a year ago. and i linked my adobe account to theirs. but never used it. and always remained logged in on my personal computer with my personal login. just now i went to my profile and under company I hit "remove". lets see if that helps.

[kglad]

also, go to your account and sign out of all devices, https://account.adobe.com

enabling 2fa on your account may also help 

[andyd13592988]

This is still not fixed. My account only shows 2 computers. I reset my password 2 days ago after repeated, unwarranted popups. Now Adobe has reset my password again.

[kglad]

@andyd13592988 

did you enable 2fa?

[guillermod36610072]

I have a similar problem but I use JUST 1 DEVICE, and the screen shows me 3 devices conected 2 of them are the same device (the device I am using right now) and a third one sayin "this device" which is the decice I am using... so they do have a huge problem here... I have to disconect from my 1 device to connect again on the same devoce to use... big bug from Adobe....

[kglad]

@guillermod36610072 

enable 2fa

then at your account, https://account.adobe.com > devices sign out of all.

[Nancy OShea]

Your Wifi may be using more than one IP address, so the same device is treated like two devices.

Deactivate from ALL devices.  

Activate one-at-a-time.

Technically, you can be activated on two devices concurrently.

[ryanadrados]

I am having the same issue. I contacted the Customer Service, but this was the response..

[kglad]

seems like a problem lasting more than a few hours.

[Nancy OShea]

Adobe System Status

Creative Cloud:  1 major issue has been closed.

https://status.adobe.com/

[rachelcenter]

ive been randomly getting pop up's saying my account is in use and i need to change my password. but when I look at the login history im the only one using it. it doesnt make sense sense. it happened once like last week. and i think once this week. totally out of the blue. makes no sense

[kglad]

try a reset. it's a problem that's been (supposedly ) fixed.

[rachelcenter]

reset what? no reset button on adobe creative cloud comes to mind.  Can you be more specific?

[kglad]

@rachelcenter 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Domitila34356585chjk]

that shortcut does nothing. 

[kglad]

@Domitila34356585chjk 

you couldn't reset your cc desktop app?

[red headed chick]

Just coming on here to say I have an individual license, regularly sign in and out between 3 or 4 machines, I have 2fa enabled and have for a long time. Started having this problem about 3 weeks ago, eventually forced to reset password twice.

Been signing in and out for a couple of years now like this and have never had a problem. I can't activate a device unless I have my phone with me and I authenticate, so not sure why this keeps happening (except I now think it started arouond April 2 when someone in this thread shared that Adobe had this issue with a lot of customers, so maybe that's what set it off?)

For now I'm just actively signing out of at least one device I have activated when I'm done using it, but it is a bit of a pain. When I remember to sign out, or more accurately DEACTIVATE,  and yet still only have one other device activated, I'm not getting the popup prompt when activating the second device. However if I forget to previously deactivate on the other machine - I get the whole message about someone else using my account blah blah blah, even though no one can use it unless I activate it with my phone through the adobe account access app, nor do i ever even type a password on any of these machines to activate or sign in.

When I have time I will try the reset suggestions here and see if I can get bakc to my regular workflow. 

[kglad]

@red headed chick 

if it were that adobe maintenance issue you would see a red banner warning at your account.

[Sasha_Westbrooke3767]

I am having similar issues. It's beyond annoying! This is the 3rd week i've reset my password. I have been working on my main computer in my office for half a day & it's just flagged up that more than one device is using my account. I have the same account on my laptop but my two computers are NEVER on at the same time.