I want my money

[anonim123]

i canceled my subscriptions, but the money was cut off 2 times, and I know what it was cut off for, and it's still going on

[Nancy OShea · Accepted solution]

[Moderator moved from Using the Community forums to Account, Payment & Plans.]

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

[kglad]

you need to contact adobe support.  @Nancy OShea listed one way.  there are two others.

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Nancy OShea]

you need to contact adobe support.  @Nancy OShea listed one way.  

By @kglad

==========

In fact, I posted links to Chat, Twitter and Phone.  😉 

[kglad]

sorry 

[barnara_4869]

I tried to cancel as they are still taking my money.  They have said they are going to take more to ca ncel it.

[kglad]

@barnara_4869 

there's a penalty (=1/2 the remaining obligation) for breaking your annual commitment.

[Nancy OShea]

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope that helps.

[Shivangi_Gupta]

Hi @barnara_4869,

We are sorry for the trouble. I can see that you subscribed for Adobe Acrobat. Since this is a public forum, we may not be able to discuss the account related information in detail. I would recommend you to follow the link shared by the expert above to start a private chat session with our support team. They will definitely help you with this matter.

Let us know if you have any other queries. 

^SG