im unable to payment my billing. There's a issue occuring, commerce.adobe.com refused connect.

Report · Sep 12, 2024

Hi eveyone, I'm unable to pay my billing. There's an issue occurring: commerce.adobe.com refused to connect. please help me to fix this error.

[Mod: Moved to the Account, Payment & Plan forum]

Report · Sep 12, 2024

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

If you like you can also use Twitter (now X): Adobe Care (@AdobeCare) / X

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 8 - PureRAW 5 - Topaz PhotoAI 4

Report · Sep 13, 2024

to what is commence.adobe.com supposed to link?

Report · Sep 13, 2024

Hello there,

As per your account details, there are two accounts active under this email address. I would recommend you to contact our support team to discuss this in detail since we can not share any more information over a public forum.

You can start a private chat session here: <Removed by Moderator>

Let us know if you have any questions.

Thanks,

Shivangi

Report · Nov 17, 2024

I would love to see a proper answer to this problem. I have had the same issue for months now. My plans won't load in the browser, and I cannot update my payment method or retry it because Adobe fails to load the webpage.

From my perspective, the question is simple: Why does commerce.adobe.com refuse to connect? What are the known technical issues? Is it a cache problem? I talked with an agent, and even if he tried his best, he suggested obvious workarounds like singing out and singing back in or resetting your network connectivity, but sadly, nothing works. I tried different browsers, and the issue remains, and no I don't use a VPN.

Since this issue occurred I have had no chance to load Adobe Express. It says the connection was interrupted. On my overview dashboard, the page won't even list my plans.

I've attached screenshots to clarify visually the issue. This issue should be debated and analyzed publicly since it doesn't seem to be particular to a single user.

Report · Nov 17, 2024

use a different non-opera browser

Report · Nov 18, 2024

If using a different browser, as @kglad wrote, doesn't help please check your network connection. Especially tak a look into your HOSTS file.

How to resolve connection errors with Creative Suite applications

Otherwise you have to contact the Adobe support. This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account problems.